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DC56™

Let's get your machine working.

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Please select the appropriate option

How to remove the battery

Type A Machine

Press the silver battery release button on the Main body handle.

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.

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Please select the appropriate option

Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help you with?

Removing blockages from the Power floor tool

Remove the Cleaner head from the machine and check the openings for blockages and remove as necessary.

Using a coin, undo the end cap as shown and remove the Brush bar and check the brush housing for blockages and remove if necessary.

Carefully use a pair of scissors or your hand to remove any hairs and fibres from the Brush bar.

Replace the Brush bar and fasten the end cap.

Refit the Motorised floor tool and test the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

Is there anything else we can help you with?

Maintaining the Mini motorised head

Beware of sharp objects when checking for blockages. If you cannot clear an obstruction you may need to remove the Brush bar.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the machine.

Reconnect the tool and test the machine.

Is there anything else we can help you with?

Checking the machine for blockages

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below:

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the clear bin fully.

Check to see if the bin rattles.

Check the inlet flap.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin ensuring it clicks in to place.

Rebuild and test the machine.

Is there anything else we can help you with?

Washing the filter - video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help you with?

Remove filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry filter

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Reassemble the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Is there anything else we can help you with?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the MAX power or boost button.

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Remove the bin

Remove the clear bin, cyclone and filter from the machine.

Where the bottom of the filter sits located on the Main body of the machine, there is a small black rubber switch.

Press this in and pull the trigger.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Where is noise coming from?

Is the whistle coming from the machine or the charger?

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Checking the machine for blockages

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage. Please see the steps below:

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the clear bin fully.

Check the accessory tools and the shroud assembly. Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin ensuring it clicks in to place.

Rebuild and test the machine.

Has checking the machine for blockages resolved the problem?

The filter needs to be washed at least once a month.

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Reassemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Has washing the filter resolved the issue?

Paper test

This would indicate that there is no issue with the machine.

To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

No paper in the clear bin

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Please select the appropriate option

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Blockage issue

Run the machine and if there is a pulsating noise this will indicate that the machine is blocked. Please see how to remove a blockage.

Please select the appropriate option

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage. Please see the steps below:

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Has this resolved the problem?

The filter needs to be washed at least once a month.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Reassemble the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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New machine

All new machines may have a slight mechanical smell to begin with. This should clear after use.

Has this resolved the issue?

Wash the filter and clean the bin

This issue can be resolved by washing the filter and cleaning the bin and cyclone.

Please select the appropriate option

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Empty the clear bin

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Has cleaning the bin and cyclone resolved the problem?

Washing the filters - video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Has washing the filter resolved the issue?

Washing the filter has not resolved the issue

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Try the machine with different accessory tools to check that none of them are blocked.

Has this resolved the issue?

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Washing the filter

The filter needs to be washed at least once per month.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Has washing the filter resolved the problem?

If the machine is sparking please do not use it until a replacement part has been ordered.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Please select the appropriate option

Separate the cyclone from the Main body

Remove any accessory tools.

Identify the catch on top of the cyclone assembly and press to release.

Has this resolved the problem?

Separate the cyclone from the Main body

Remove the Wand and any accessories.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Closing the bin base

Open the bin base by pressing the bin release catch.

Inspect the shroud to ensure there is not a blockage.

Check that the bin catch is free from debris and remove as necessary.

Push the bin base firmly for it to click into place.

Has this resolved the problem?

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Opening the bin base

Gently push the bin towards the Main body while pressing the bin release catch.

If this doesn't work, a small screwdriver can be used to release the clear bin catch underneath the red release catch.

Has this resolved the issue?

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Checking the bin entry valve

Open the bin base by pressing the bin release catch.

Remove the bin from the cyclone using the release catch located at the back of the cyclone at the bottom of the bin.

Check the inlet and remove any blockages.

Check for small obstructions that may not be obvious but could cause the bin entry valve to remain jammed open or closed.

Reassemble and test the machine.

Has this resolved the issue?

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Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 964217-01

Replacement clear bin for your Dyson vacuum cleaner.

€34.99

Clear bin

Clear bin

Part no. 964217-01

Replacement clear bin for your Dyson vacuum cleaner.

€34.99

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Dust from the exhaust

This may be caused by the filter being overloaded with fine dust.

Wash the filter and leave until completely dry.

Fully charge the machine.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Does the machine have power?

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Power or electrical issue

Please follow the next step.

Please select the appropriate option

Test machine

Hold the trigger and run the machine.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Type B

Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, the two screws and test the machine.

Has wiping the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

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Charge the machine

Plug the machine into the charger.

Run the machine

Run the machine without the charger plugged in.

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Apologies. We can’t help you online.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the MAX power or boost button and the 2nd is located just below the washable filter. To release the battery, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Apologies. We can’t help you online.

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Test machine

Run the machine without the charger plugged in.

What does the charger light on the Main body show?

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Apologies. We can’t help you online.

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Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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4/5 Very Good

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Apologies. We can’t help you online.

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Is the machine Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed the battery assembly is released from the machine.

Type B Machine

Remove the cyclone/bin and pre-filter.

Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.

Is the machine a Type A or Type B?

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But our Customer Support Team will be able to solve your problem.

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Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

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But our Customer Support Team will be able to solve your problem.

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Charge the machine

Charge the machine for 5.5 hours.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

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Type A

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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2/5 Average

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Has a replacement charger or battery been sent in the last three months for this issue?

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But our Customer Support Team will be able to solve your problem.

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1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Separate bin from Main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B machine?

Run the machine

Run the machine without the charger plugged in.

Is there any power to the machine?

Full charge

Charge machine for 5.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the MAX power or boost button.

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem.

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

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Please select the appropriate option

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2/5 Average

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Apologies. We can’t help you online.

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2/5 Average

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Is there any power to the machine?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

No light

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is the machine a Type A or Type B machine?