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DC49 Multi Floor Complete™

Let's get your machine working.

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Please select the appropriate option

Removing the bin and cyclone

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle, as shown.

The carrying handle will be released. Remove the cyclone and clear bin unit.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal. Closing the bin base

Close the clear bin base so that it clicks into place and is secure.

Replacing the bin and cyclone

Place the clear bin and cyclone into position on the front of the Main body. The recess in the base of the clear bin must fit onto the lug on the locator bracket.

Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone, ensuring it is secure.

Is there anything else we can help with?

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Please select the appropriate option

Please note

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may make a pulsating noise and then automatically cut out.

Please select the appropriate option

The filters need to be washed at least once a month.

Wash the filter step by step

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder.

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Did washing the filters resolve the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

3/5 Good

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When checking the suction, it is normal to hear a pulsating noise; this is a protection feature of the digital motor.

Test the suction

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check the extension tube, Wand handle and hose

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Remove the Wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the duct and hose inlet

Remove the bin and cyclone.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin for damage or blockages and remove as necessary.

Rebuild and test the machine.

Did checking the tube and hose for blockages resolve the problem?

Clear the brushbar

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Please follow the next step.

If you cannot clear an obstruction, the sole-plate can also be removed.

Check the soleplate

Removing the base plate:

To gain access to blockages in the floor tool, remove the soleplate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Refit the base plate and lock it in place.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the machine.

Reassemble and test machine.

Has clearing the floor tool of blockages resolved the problem?

The filters need to be washed at least once a month.

Wash the filter step by step

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder.

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Reassemble the machine as shown and test.

Did washing the filters resolve the problem?

Check for blockages

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Please select the next step

If you cannot clear an obstruction, the sole-plate can also be removed.

Remove the base plate

To gain access to blockages in the floor tool, remove the soleplate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Re-fit the base plate and lock it in place.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Test machine

Re-assemble and test the machine.

Did checking the turbine head resolve the problem?

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Did checking the hose resolve the problem?

Did checking the ducts and inlets resolve the problem?

Check the floor tool

Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the Brush bar and clear any debris.

Reassemble and test the machine.

Has checking the floor tool solved the problem?

Rattle noise

Remove the bin and cyclone.

Turn the machine on.

Is the noise still present with the bin removed?

Has cleaning the bin and cyclone resolved the problem?

Check the extension tube and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Has clearing the extension tube and hose resolved the problem?

Check the floor tool

Checking the turbine head openings.

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap.

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Re-assemble and test the machine.

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Test the suction

When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Please select the appropriate option

Please note

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may make a pulsating noise and then automatically cut out.

This machine has a digital motor, there is no need to wait after it has cut out.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Clear the brushbar

Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Please select the next step

Check the soleplate

If you cannot clear an obstruction, the sole-plate can also be removed.

Removing the base plate.

To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Re-fit the base plate and lock it in place.

Refit the brushbar

Replace the brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Re-assemble and test the machine.

Has clearing the floor tool of blockages resolved the problem?

The filters need to be washed at least once a month.

Wash the filter step by step

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash Filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder.

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Did washing the filters resolve the problem?

Please call us to resolve this problem.

It looks like the Turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Turbine head

Part no. 925144-10

Replacement turbine head for your Dyson vacuum cleaner.

€69.99

Turbine head

Turbine head

Part no. 925144-10

Replacement turbine head for your Dyson vacuum cleaner.

€69.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If the machine is spitting out dust, there may be a blockage. When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.

Test the suction

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Assembling your Dyson machine

  • Attach the hose to the hose inlet on the front of the machine.
  • Clip the hose to the rear of the Wand handle.
  • Clip the Wand handle to the extension tube.
  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
  • Attach the floor tool to the extension tube.
  • Insert the tools into the holster and attach to the extension tube as shown below.

Is there anything else we can help you with?

Using the Turbine head

The Brush bar can be turned on and off by using the dial on the Turbine head as shown below.

Brush bar turned on for carpets.

Brush bar turned off for hard or delicate flooring.

Using the accessories

Attach the accessory tools to the Wand handle or extension tube ensuring they 'click' into place.

Alternatively, remove the extension tube and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Is there anything else we can help you with?

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Is there anything else we can help you with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

Ensure the machine is switched off.

Unplug the appliance.

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Is there anything else we can help you with?

Is there anything else we can help you with?

Serial number location

The serial number can be found underneath the machine between the wheels.

Is there anything else we can help you with?

Quick start guide

Is there anything else we can help you with?

Quick start guide

Is there anything else we can help you with?

How to clean the bin

Press the release button at the top of the handle to remove the bin from the machine.

Press the release button on the handle to open the bin base.

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.

The clear bin can be cleaned using clean water.

Clean the bin and cyclone

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.

Clean the cyclone shroud with a dry cloth or brush. Do not use water to clean the cyclone.

Is there anything else we can help you with?

Wash the filter

Remove the bin from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash Filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent