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DC49 Multi Floor™

Let's get your machine working.

See all steps

Please select the appropriate option

Is there a pulsating noise?

Please note

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the appliance may make a pulsating noise and then automatically cut-out.

Please select the appropriate option

The filters need to be washed at least once a month.

Wash the filter step by step

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder.

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Did washing the filters resolve the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

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When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.

Test the suction

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Check the duct and hose inlet

Remove the bin and cyclone assembly.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin assembly for damage or blockages and remove as necessary.

Rebuild and test the machine.

Did checking the tube and hose for blockages resolve the problem?

Clear the brushbar

Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Please select the next step

If you cannot clear an obstruction, the sole-plate can also be removed.

Check the soleplate

Removing the base plate

To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Re-fit the base plate and lock it in place.

Refit the brushbar

Replace the brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Re-assemble and test the machine.

Has clearing the floor tool for blockages resolved the problem?

The filters need to be washed at least once a month.

Wash the filter step by step

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder.

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Did washing the filters resolve the problem?

Check for blockages

Checking the turbine head openings.

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If you cannot clear an obstruction, the sole-plate can also be removed.

Remove the base plate

To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Re-fit the base plate and lock it in place.

Refit the brushbar

Replace the brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Test machine

Re-assemble and test the machine.

Did checking the turbine head resolve the problem?

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Did checking the hose resolve the problem?

Check the duct and hose inlet

Remove the bin and cyclone assembly.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin assembly for damage or blockages and remove as necessary.

Rebuild and test the machine.

Did checking the ducts and inlets resolve the problem?

Check the floor tool

Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Re-assemble and test the machine.

Has checking the floor tool solved the problem?

Rattle noise

Remove the bin and cyclone.

Turn the machine on.

Is the rattle still present with the bin removed?

Clean the bin

Press the release button at the top of the handle to remove the bin from the machine.

Press the release button on the handle to open the bin base.

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.

The clear bin can be cleaned with clean water.

Clean the clear bin and cyclone.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.

Clean the cyclone shoud with a dry cloth or brush. Do not use water to clean the cyclone.

Replace the bin and turn the machine on.

Has cleaning the bin and cyclone resolved the problem?

Check the extension tube and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Re-assemble and test the machine

Has clearing the extension tube and hose resolved the problem?

Check the floor tool

Checking the turbine head openings.

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap.

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Re-assemble and test the machine.

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Test the suction

When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Please note

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the appliance may make a pulsating noise and then automatically cut-out.

This machine has a digital motor, there is no need to wait after it has cut out.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash filters and clean bin and cyclone

This issue can be resolved by washing the filters and cleaning the bin and cyclone.

Please select the appropriate option

Wash the filter

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter upside down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash Filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Is there anything else we can help you with?

How to clean the bin

Press the release button at the top of the handle to remove the bin from the machine.

Press the release button on the handle to open the bin base.

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.

The clear bin can be cleaned using clean water.

Clean the clear bin and cyclone

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.

Clean the cyclone shoud with a dry cloth or brush. Do not use water to clean the cyclone.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the brushbar

Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Please select the next step

Check the soleplate

If you cannot clear an obstruction, the sole-plate can also be removed

Removing the base plate.

To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Re-fit the base plate and lock it in place.

Refit the brushbar

Replace the brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Re-assemble and test the machine.

Has clearing the floor tool of blockages resolved the problem?

The filters need to be washed at least once a month.

Wash the filter step by step

Remove the bin assembly from the cylinder.

Remove filter A

Pull filter A out from the top of the cyclone.

Remove filter B

Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.

Remove filter B from the machine.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash Filter B

Run cold water through both sides of the filter.

Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).

Repeat until clean.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Refit filter A into the bin assembly.

Refit the bin to the cylinder.

Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.

Re-assemble the machine as shown and test.

Did washing the filters resolve the problem?

Please call us to resolve this problem.

It looks like the Turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Turbine head

Part no. 925144-10

Replacement turbine head for your Dyson vacuum cleaner.

€69.99

Turbine head

Turbine head

Part no. 925144-10

Replacement turbine head for your Dyson vacuum cleaner.

€69.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Using the cable

Ensure the machine is switched off.

Unplug the appliance.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If the machine is spitting out dust, there may be a blockage. When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.

Test the suction

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent