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Pure Hot+Cool Linkᵀᴹ Purifier Heater (Black/Nickel)

Let's get your machine working.

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Please select the appropriate option

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

  • Main body

  • Loop amplifier

Press both buttons to lift off the filter.

Remove filter from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option.

Is there anything else we can help with?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

Check the base

Check around the base of the machine for any debris or obstructions.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop amplifier

Main body

Press both buttons to lift off the filter.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine.

Please select the appropriate option

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Please select the appropriate option

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperatrure control button until the digital display on the main body shows 37°C.

Please select the appropriate option

Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Please select the appropriate option

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Interruption in the electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Please select the appropriate option

Intermittent power

If the machine has been constantly heating for 9 hours, please select yes.

Has the machine been switched on for 9 hours or more?

More than nine hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Please select the appropriate option

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What sort of smell?

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Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop amplifier

Main body

Press both buttons to lift off the filter.

Remove filter assembly from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option.

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Please select the appropriate option

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How to replace the filter

Please follow the steps in the video.

Please select the appropriate option

Clean the sensor

Clean the sensor every time the filter is replaced.

Open the small hatch on the side of the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Is there anything else we can help you with?

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Press both buttons to lift of the filter assembly.

Remove the old filter.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Remove the filter from the housing.

Dispose the old filter in your household waste bin.

Replacement filter

Remove the replacement filter from its packaging.

Lower the replacement filter into the filter housing.

Ensure the filter clicks into place.

Lower the new filter unit onto the main body.

Ensure that the new filter unit clicks into place on the machine.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Reset the machine

To reset the appliance, turn the power off (using either the power button on the remote or the Main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

Please select the appropriate option

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Please select the appropriate option

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Please select the appropriate option

Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Has checking the joint resolved the problem?

Tilt

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

The machine won't oscillate

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Please select the appropriate option

Remote controls

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation on/off

Diffused mode

Night mode

Please select the appropriate option

Change the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Please select the appropriate option

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Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation ON/OFF

Diffused mode

Night mode

Do the other functions on the remote work?

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Different versions of the Dyson Link app

Currently there are two versions of the Dyson Link app, with different compatibilities for different combinations of products and operating systems. We strongly recommend you always update to the latest version available.

If you have a non-Bluetooth (pre January 2018) product, it is possible for you to use the 3.4 version of the Dyson Link app, although it is strongly recommended you upgrade to the 4.0 version.

If you have bought a new connected product (Bluetooth enabled, purchased after January 2018) and currently have the old Dyson Link app installed on your device (version 3.4), please uninstall 3.4 and download version 4.0.

Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.

You must have the 4.0 version of the Dyson Link app to use any new (Bluetooth enabled) products. If your device does not support this version of the app, you will not be able to use your product in a connected capacity.

If you have a non Bluetooth connected product, and have downloaded the 4.0 version of the Dyson Link app, please follow the connection journey 'Dyson Link app and Connectivity 4.0'

If you have a non-Bluetooth (pre January 2018) product, it is possible for you to use the 3.4 version of the Dyson Link app, although it is strongly reccommended you upgrade to the 4.0 version.

For this set up (non-Bluetooth product, 3.4 version of the Dyson Link app), please follow the connection journey 'Dyson Link app and connectivity'.

Please select the appropriate connection journey for your product and device combination.

If you are part way through the set up and have a problem, please switch off your machine, sign out of the app and the start the process from the beginning.

Check the WiFi connection

Press and hold the 'Standby ON/OFF' button for 10 seconds to see if the WiFi light comes on.

Does the WiFi light illuminate?

WiFi troubleshooting

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use WiFi to connect to the Internet. There are two frequency bands commonly used for a WiFi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your purifier to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Please select the appropriate option

Has the WiFi mode timed out?

Your purifier will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the purifier is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your purifier to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The machine cannot currently attach to a hidden SSID network. To use the machine, unhide your SSID and attach your appliance.

The machine cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the purifier to connect.

Please select the appropriate option

What connection?

Same WiFi network as the machine

A different WiFi network

A mobile network such as 3G/4G

Has the error occurred whilst your mobile device was connected to:

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Update the Dyson Link app

Check that your mobile/tablet device has the latest version of the app installed.

Ensure that the device is also running the latest version of its operating system.

Has updating the app resolved the problem?

Reinstall the app and check WiFi settings

Remove the Dyson Link app from your device and reinstall the latest version from the app store. Check the following:

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the machine on the network.

Reprogram the instruction (e.g. schedule) to test the machine.

Has reinstalling the app resolved the problem?

Input the correct password

You will need to input your WiFi password to set up the connectivity options. The serial number and WiFi information can be found in the following locations:

NB: The password is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

On the front of the instruction manual.

On the remote control packaging.

On your machine, located underneath the filter.

Has checking the passcode resolved the problem?

Have you connected to this machine before?

WiFi light

The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply press and hold the 'Standby ON/OFF' button for 10 seconds until the green WiFi light starts flashing and you have another 30 minute window.

Once you have done this, run through the connection process again.

Please select the appropriate option

Has the error occured whilst your mobile device was connected to:

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Apologies. We can't help you online.

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Apologies. We can't help you online.

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If you are part way through the set up and have a problem, switch the purifier off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the machine is plugged in. It must remain plugged in throughout this process.

Ensure your router is connected to the wall socket and you have good signal strength.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link app is available on the Apple App Store for iOS devices, and the Google Play store for Android devices.

Ensure your mobile device is connected to your home WiFi.

Please ensure your home WiFi password is alpha numeric only and doesn't contain any other characters such as punctuation marks, otherwise this could cause a problem with connection. (This is normal for many connected devices and as Apps recognise punctuation as computer coding, WiFi passwords cannot contain these characters).

Customers may need to change the home WiFi password before connection process begins. The process is different for each internet service provider (ISP) - the customer may need to contact their ISP for instructions.

The Dyson Link app is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

The appliance will only connect to the 2.4 GHz network. The appliance runs on 2.4 GHz rather than 5 GHz to maximise range.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

NB: You will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

Connect Android

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Please follow the next step.

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the WiFi light is flashing green, the purifier is now discoverable.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

Is the WiFi light displayed on the your machine?

Add a machine

Select the 'add your machine' icon.

Select Start on the 'get connected' page.

Did the machine's serial number appear on the screen?

Connect

Select and enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the WiFi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the WiFi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Have you managed to connect to the machine?

Connection failed message

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Have you managed to connect to the machine?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use WiFi to connect to the Internet. There are two frequency bands commonly used for a WiFi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or website will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

IEEE802.11b (Not recommended)

IEEE802.11g

IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer's website.

Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

Has the WiFi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is parental control ‘enabled’?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Check your WiFi security settings

Dyson purifiers can only connect with WPA and WPA2 (WiFi Protected Access) security protocols.

If your router is set to a different encryption setting, it won't be able to connect with your purifier.

You can change your router security settings on your router configuration page. For more information about how to check this, please refer to your router instructions.

Has this resolved the problem?

Please select the stage that the connection process failed on.

Which stage did the connection process fail?

Has the Wi-Fi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Has this resolved the problem?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use WiFi to connect to the internet. There are two frequency bands commonly used for a WiFi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or website will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

IEEE802.11b (Not recommended)

IEEE802.11g

IEEE802.11n (Support only for 2.4GHz

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

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WiFi enabled

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Has this resolved the problem?

WiFi mode

Please ask the customer to turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Did the machine's serial number appear on the screen?

Select a different machine

Select 'connect a different machine' option.

Please select the next step.

Please select the next step

Auto generated first stem

Confirm your home WiFi network

The app will recommend a home WiFi network to connect the appliance to.

This will be the network your mobile device is already connected to.

If this is the home WiFi network you would like to connect your appliance to, enter its password.

Please ensure your home WiFi password is alpha numeric only and doesn't contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Please select the next step.

Connect to the appliance

Enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Press the 'Try again' option

Please ask the customer to press the 'Try again' option.

Have you managed to connect to the machine?

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Does the machine have power?

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Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

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Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

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Getting started

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

Please select the next step.

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the WiFi light is flashing green.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

The purifier is now discoverable.

Has the Wi-Fi light displayed on the machine?

Appliance serial number

Select the 'add your machine' icon.

Select Start on the 'get connected' page.

Did the machine's serial number appear on the screen?

Select and enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

WiFi Mode

Please ask the customer to turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Did the machine's serial number appear on the screen?

Choose different machine

Select 'connect a different machine' option.

Please select the next step.

Choose purifier

Select the Purifier option.

Please select the next step.

Please ensure your home WiFi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Confirm your home Wi-Fi network

The app will recommend a home WiFi network to connect to.

This will be the network your mobile device is already connected to.

If this is the home WiFi network you would like to connect your machine to, enter its password.

Please select the next step.

Connecting the appliance

Leave the Dyson Link app and navigate to your device's WiFi settings.

Join the network that matches the products serial number using the passcode from the rating plate.

Return to the Dyson Link app.

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen

Have you managed to connect to the machine?

WiFi diagnostic checks

Check that your appliances’ WiFi light is illuminated. To turn it on again, press and hold the 'Standby ON/OFF' button for ten seconds - until the green WiFi light begins flashing.

Check that your smartphone or tablet is within network range of your appliance.

Check that your device’s WiFi is enabled and that it is connected, for example by visiting a web site in your device’s browser.

NB: Your appliance will only appear in the list of networks when it is in WiFi mode.

Has checking the WiFi settings resolved the problem?

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Password reset

Follow the process below if you wish to change your password, or you have forgotten your password.

Use the 'forgotten password' link on the sign in page.

Enter the registered email address and click 'done'.

A link is sent to your registered email address.

Sign in using your new password

If you receive 'incorrect email address or password' message retry the process.

Alternatively, navigate to the 'My Dyson' section of www.dyson.co.uk and follow the on screen instructions.

Has resetting the password resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can't help you online.

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Add a machine

Using this option, multiple Dyson appliances can be added to a single Dyson Link app account.

Is there anything else we can help you with?

Please select the appropriate option

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

Is there anything else we can help you with?

Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from whole room heating to personal heating.

Heating and cool modes work in this mode.

Is there anything else we can help you with?

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

Airflow control

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation On/Off

Diffused mode

Is there anything else we can help you with?

When the time reaches zero, the machine will go into Standby mode.

Sleep timer

To set the sleep timer, select the desired time.

To cancel, reduce the time until two dashes appear.

Is there anything else we can help you with?

Controls

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the temperature.
  • Temperature will increase to a maximum before decreasing.

NB: The oscillation, airflow and timer functions cannot be operated without the remote control.

Is there anything else we can help you with?

What do the display icons mean?

Flashing green - WiFi is ready to connect to your Dyson Link app.

Flashing white - WiFi connecting

Solid white - WiFi connected

Off - WiFi disabled.

Solid white - Cleaning/air quality target has not been met.

Solid green - Clean/air quality has been met.

Off - Machine is not in Auto mode.

Solid red - Appliance is heating.

Solid white - Appliance has reached target temperature.

Solid white - Appliance is in night mode.

Off - Machine is not in Night mode.

Is there anything else we can help you with?

Cooling mode

Press the blue Cooling mode button to enter Cooling mode.

The Power button light will change from red to blue to indicate that you have entered Cooling mode.

To adjust the airflow speed use the airflow control button or use the auto purification mode for automatic control.

Is there anything else we can help you with?

Auto purification mode

Auto purification mode adjusts the airflow speed according to the air quality in the room.

When enabled (indicated by a white A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing for poor air quality and reducing as the air quality improves.

Auto purification in cooling mode

If the air quality target is met, the A symbol will turn green and the numbered display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Auto purification in heating mode

The display indicates that the air quality and room temperature are below target; the appliance is heating and purifying the air.

The purifier will display the target room temperature, not the fan airflow.

The display indicates that the air quality is below target but the target room temperature has been met.

The display indicates that the air quality has been met but it's below the target room temperature.

The appliance will continue heating until the target temperature is met.

The display indicates that the air quality and room temperature targets have been met.

The appliance will continue to monitor the room and restart if the air quality worsens or the temperature falls below target.

Is there anything else we can help you with?

Heating and cooling modes

Press the wide angle button to change from personal heating to whole room heating.

Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.

Heating and cool modes work in this mode.

Is there anything else we can help you with?

Room airflow

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Is there anything else we can help you with?

Night mode

  • When Night mode is enabled the display will fade to off.
  • If the purifier is in auto purification mode, the airflow is limited to level 4 for quiet operation.

A half moon symbol is illuminated in the bottom right corner of the display when enabled.

The display will dim and after 5 seconds will fade to off.

Is there anything else we can help you with?

Close down the app and restart

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

NB: Please allow time for the app to connect to the purifier once the app has been restarted. This should be complete within 5 minutes.

Has restarting the app resolved the problem?

WiFi

Please ask the customer if the error occurred whilst their mobile device was connected to:

Same WiFi network as the appliance.

A different WiFi network.

A mobile network such as 3G/4G.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

NB: Please allow time for the app to connect to the appliance once the app has been restarted. This should be complete within 5 minutes.

Has restarting the app resolved the problem?

Check your purifier for the WiFi light.

Has the WiFi light on your purifier gone white?

Is there anything else we can help you with?

Close down the app and restart

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

NB: Please allow time for the app to connect to the robot once the app has been restarted. This should be complete within 5 minutes.

Please select the next step

If you are part way through the set up and has a problem, please switch the machine off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the appliance is plugged in. It must remain plugged in throughout this process.

Ensure your router is connected to the wall socket and you have good signal strength.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

Ensure your mobile device is connected to your home WiFi.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection. (This is normal for many connected devices and as Apps recognise punctuation as computer coding, Wi-Fi passwords cannot contain these characters).

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

The appliance will only connect to the 2.4 GHz network. The appliance runs on 2.4 GHz rather than 5 GHz to maximise range.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

NB: You will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set up to purchase your machine on the Dyson website.

Please select the next step.

Confirm your home Wi-Fi network

The app will recommend a home WiFi network to connect the robot to.

This will be the network your mobile device is already connected to.

If this is the home WiFi network you would like to connect your robot to, enter its password.

Please ensure your home WiFi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Can you connect to WiFi?

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the WiFi light is flashing green, the purifier is now discoverable.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

Is the WiFi light displayed on the your machine?

Does the machine have power?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent