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Dyson Pure Cool™ tower (White/Silver)

Let's get your machine working.

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Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

Please select the appropriate option

Closer connection

Try moving the device closer to the purifier.

You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Remove machine

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

By resetting the machine you will need to restart the connection journey, please restart the connection journey.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please follow the next step.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Have you successfully logged into the app?

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Please select the next step

Activating the pairing process

Press the power button on your machine.

This will activate the pairing process.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Please select the next step

Pairing machine

Please wait while the app verifies the connection with your machine.

Please select the next step

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Please select the next step

Enter network password

Please enter the network password for your chosen network

Please select the next step

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Please select the appropriate option

Locate your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Is the machine visible?

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Are you this machine's new owner

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Please select the next step

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

Please select the next step

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Try moving the phone closer to the purifier.

Enable Bluetooth

Please ensure that your device has bluetooth switched on.

Has this resolved the performance issue?

Please select the next step

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Please select the appropriate option

Locating your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Is the machine visible?

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Please select the next step

Pairing machine

Please wait while the app verifies the connection with your machine.

Please select the next step

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Please select the next step

Enter network password

Please enter the network password for your chosen network.

Please select the next step

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Please select the next step

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information.

Please select the next step

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Try moving the phone closer to the purifier.

Bluetooth on

Please ensure that your device has bluetooth switched on.

Has this resolved the problem?

Please select the next step

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Please select at which point the connection failed.

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

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Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.

Is there anything else we can help with?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Airflow direction

This button allows you to change the airflow direction between front or rear flow.

Is there anything else we can help with?

On/Off

The button highlighted will turn the main power to the machine on or off.

Is there anything else we can help with?

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Is there anything else we can help with?

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Is there anything else we can help with?

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Is there anything else we can help with?

Oscillation

The button highlighted will turn the machines oscillation on or off.

Is there anything else we can help with?

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Is there anything else we can help with?

Selecting the correct filter

Your machine will come with both filters.

Please select the filter you need assistance with.

Changing the carbon filters

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a solid green bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

Changing the glass HEPA filter

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Remove the machine from the App

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

By removing the machine from the app you will need to restart the connection journey, please select 'Add machine' on the next step.

If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

Is there anything else we can help with?

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

Is there anything else we can help with?

Please select the appropriate option

Activity

Here you can view an overview of the average air quality in your home on a daily or weekly scale.

Is there anything else we can help with?

Air quality

On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)

Is there anything else we can help with?

Product guide

Here you will find useful guides on how to get the most out of your machine:

  • Know your purifier
  • Quick start
  • Lights
  • Modes

The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.

Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:

Contact Dyson

Privacy Policy

Licences

Is there anything else we can help with?

App remote

Here you can control your purifier without the need to use the remote;

On/Off/Auto

Airflow

Oscillation

Sleep timer

Night mode

Is there anything else we can help with?

Siri will need to be enabled in your device’s Settings, to use Siri Shortcuts with the Dyson Link app.

Open Settings on your phone or tablet, then select ‘Siri & Search’. Next, to enable Siri, switch on ‘Press home for Siri’.

Before you can use Siri Shortcuts, you must first add your connected machine to the Dyson Link app.

To create a Siri Shortcut, tap the cog on the top right-hand corner of your home screen and select ‘Voice control’ and then ‘Siri’. Then select ‘Add new shortcut’. Next, choose the required settings and press the ‘Add to Siri’ button.

So that Siri can tell the Dyson Link app to run your shortcut, a personalised phrase will need to be recorded. We suggest that each phrase is unique and it’s recognisable.

For example, if you’ve selected Cooling mode and Night mode, this could be named “Bed time” or a heating specific setting could be named “I’m cold”.

Please note, generic phrases already programmed into Siri can’t be used. An example of this is “Good Morning”.

A list of all personalised phrases will be stored on the ‘Your Siri Shortcuts’ screen for each machine.

To view this, simply tap the cog on the top right-hand corner of the relevant machine’s home screen and select ‘Voice control’ and then ‘Siri’.

Next, select the relevant Siri Shortcut. From here, you can re-record the phrase or deleted the shortcut.

With Siri Shortcuts, you can control your air treatment machine(s) using your voice. You can create, edit and delete your own personalised commands, which can be activated through your mobile or tablet.

Each Siri Shortcut is unique to the machine it was created on and cannot be applied across multiple machines.

You’ll need to create different Siri Shortcuts for each machine and a new personalised phrase will need to be recorded.

Should a personalised phrase be recorded across multiple machines, Siri will display these on your device as selectable options, along with a machine identifier.

If you have multiple machines using the Siri Shortcut feature, we recommend making each phrase unique. For example, if one machine is located in the kitchen and another is in the bedroom, include these locations in the phrase.

Siri Shortcuts can be used in any region where Apple supports Siri. To see if this is supported in your region, please visit the Apple website.

You can activate Siri Shortcuts on the Dyson Link app in one of two ways:

  1. Simply say, “Hey Siri”, followed by the pre-recorded personalised phrase.*
  2. By pressing your mobile or tablet’s ‘Home’ button to activate Siri, and then saying the pre-recorded personalised phrase when prompted.

Either way, you’ll need to be logged into the Dyson Link app.

*This option will needs Siri to be enabled in your phone or tablet’s Siri settings.

Siri Shortcuts is available on iOS 12 or later.

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

Is there anything else we can help with?

Please select the appropriate option

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Restart the machine

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the centre of the base.

Plug the machine back in and retest.

Has the noise stopped?

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Plug the machine back in and retest.

Has removing the filters stopped the noise?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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When not in use, unplug from the mains electricity supply.

To remove the carbon filters: press the tabs on both sides of the filters.

Plug the machine back in and retest.

Has removing the filters stopped the noise?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Ensure correct button on remote is being pressed to adjust the airflow.

Does the airspeed change?

Test the other remote buttons

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Night mode

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Check and clean Main body

Clean the shroud of the Main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Has cleaning the machine resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Check airflow direction

This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before beginning these checks.

You can do this by pressing the airflow direction button on the remote control.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Has this resolved the problem?

Do not attempt to use the machine until the power cord has been replaced.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

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2/5 Average

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We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

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Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Is there anything showing on the screen?

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

Airflow speed

On/Off

Has checking the remote resolved the problem?

Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

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Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

What sort of smell?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Clean loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

Important: Always unplug the machine before changing filters.

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Important: Always unplug the machine before changing filters.

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

Do not plug in or attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

You might need a replacement part.

It looks like the Glass HEPA and inner carbon filter is not working. You can solve this by ordering a new one below.

Glass HEPA and inner carbon filter

Part no. 969048-02

Replacement glass HEPA and inner carbon filter for your Dyson purifier.

€74.99

Glass HEPA and inner carbon filter

Part no. 969048-02

Replacement glass HEPA and inner carbon filter for your Dyson purifier.

€74.99

€74.99

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 969155-02

Replacement power supply for your Dyson Purifier.

€73.80

Power supply

Power supply

Part no. 969155-02

Replacement power supply for your Dyson Purifier.

€73.80

Currently out of stock.

€73.80

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Filter Shroud is not working. You can solve this by ordering a new one below.

Filter Shroud

Part no. 969156-01

Replacement filter shroud for your Dyson Purifier.

Filter Shroud

Filter Shroud

Part no. 969156-01

Replacement filter shroud for your Dyson Purifier.

Currently out of stock.

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Ensure correct button on remote is being pressed.

On/Off

Airflow speed

Oscillation

Automatic mode

Information

Night mode

Airflow direction

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check other buttons

Test the other buttons on the remote.

Airflow speed

Airflow direction

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Do you have a connected product?

Check with the Dyson Link app

Open the app and set the machine to oscillate.

Does the machine now oscillate?

Point the remote at the base of the purifier and test the controls.

Has pointing the remote at the machine without obstructions resolved the issue?

Check if the Dyson Link app is working.

Do the controls on the Dyson Link app work?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Please ensure you have the most up to date software downloaded before begining any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is avaliable.

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the centre of the base.

Plug the machine back in and retest.

Has this resolved the problem?

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Plug in and test the machine.

Has this resolved the problem?

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

Has this resolved the problem?

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

The display will not stay on my selected screen

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

Has this resolved the problem?

My display is reading green but the fan is working at high speed

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Has this resolved the problem?

My readings are showing in different colours

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Is there anything else we can help with?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.

Do the VOC and/or NO2 readings now show?

If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power souce.

Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help with?

Quick start guide

Please follow the steps in the video.

Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the loop amplifier.

Take the carbon filters out of the box and remove the protective packaging.

Attach both carbon filters to the appliance.

Remove the glass HEPA filters from their protective packaging and push into the shrouds until secure.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch ON.