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Dyson Cu-Beam Up light
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Cleaning information
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Cleaning instructions
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More help required
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Troubleshooting
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Power issue
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No output from light
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Light not switched on
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Issue resolved
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Check other appliances
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Electrical supply issue
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Issue resolved
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Other appliances working
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Light not accessible
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Light accessible
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No power to luminaire
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Fuse intact, check DALI
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Issue not resolved, please speak to our Customer Support Team
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DALI system in use
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Issue not resolved, please speak to our Customer Support Team
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Light working without DALI
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Fuse has blown
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Has the fuse blown? - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check mains electricity
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Output too bright/dim
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No dimmer - direction of light
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Incorrectly installed
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Installed correctly
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Over 2.5m from floor
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Installed under recommendation
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Installed with dimmer
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AC Mains/Triac installed
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Analogue dimmer installed
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No DALI converter
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DALI converter installed
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Issue not resolved, please speak to our Customer Support Team
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Light working without DALI
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DALI dimmer installed
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Issue not resolved, please speak to our Customer Support Team
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Light working without DALI
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Unsure on dimmer type
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Output will not turn off
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No dimmer installed
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Unsure on dimmer installation
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Output will not dim
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Visible issue
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Wires are too short
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Replacement part required
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Confirm correct length
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Video showing fuse replacement
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How to replace the fuse - step by step
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Testing the fuse
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Installation information
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Installation video
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Installation guide
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Included in the box
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Useful information
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Serial number location
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No
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Technical specifications
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Luminaire replacement video
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How to replace the luminaire - step by step
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Popular queries
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
We need a little more information to help us solve your issue.
Please start a WhatsApp conversation or contact our team on 01-475-7109. If you’re using the Dyson Zone™ headphones, please contact us through our helpline or directly on Live Chat to connect with an Expert. To start a Live Chat, just click the purple icon at the bottom of the page and choose ‘Product help and support’, then select ‘Headphones support’).
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Further help
Dyson Cu-Beam Up light
