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The following areas should be checked and cleaned to maintain the machine's performance:
Clean the loop amplifier with a dry or damp cloth.
Clean the Main body with a dry cloth.
Clean the shroud with a dry cloth or soft brush.
Do not use polish or detergent on any part of the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
The machine has its own WiFi signal which must be activated to complete connection.
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To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.
Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
To continue, please press 'OK, got it' at the bottom of the screen.
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
To continue, please press 'Submit' at the bottom of the screen.
Please enter the network password for your home WiFi network.
To continue, please press 'Submit' at the bottom of the screen.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.
If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On a removable sticker on the front of the purifier
Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.
If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
If the connection is unsuccessful, an error message prompt should appear on the devices display.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
If possible, please try relocating the machine closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode.
Close down the app and restart.
To fully close down the app in iOS, double click your devices home button and swipe the app upwards.
On an Android device you can fully close down the app in the recent applications menu.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
You can download the latest version from the Google Play store or Apple iTunes.
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Ensure that the device is also running the latest version of its operating system.
Check that your phone/tablet device is running the latest version of a compatible operating system.
Simply tap on the 'Add a machine' button to begin the connection process.
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.
Once in your device's settings, select the WiFi option and choose your home WiFi network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Please ensure the devices WiFi is activated and that flight mode is turned off.
When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.
Select 'Get started' on your Dyson Link app.
The Dyson Link app will perform a WiFi scan for products.
Please enter the network password for your home WiFi network.
To continue, please press 'Submit' at the bottom of the screen.
The machine has its own WiFi signal which must be activated to complete connection.
To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.
Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
To continue, please press 'OK, got it' at the bottom of the screen.
The machine should appear as a network in your device's WiFi settings.
Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.
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Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The serial number and password can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.
Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.
At which stage it will continue the pairing process.
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please select 'No' on the next step.
If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please wait for the machine to complete the automatic pairing process.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
The connection could still be taking longer than expected, please press the 'Continue' button again.
Please close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Simply tap on the 'Add a machine' button to begin the connection process.
Simply tap on the machine to select it.
The serial number of your machine will appear beneath the machine's name.
The 8-letter password can be found on your purifier in the following places:
Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On the removable sticker on the front of the purifier
Once you have located your product's WiFi password, make a note of it so you can reference it easily.
After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
If this is the first time this error has appeared on your device, please select 'Retry'.
Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Please ensure that your device has a strong and stable connection to your home WiFi.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If you have experienced an issue after completing the setup process, please do the following:
Close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
The machine has been successful connected to the Dyson Link app.
If you wish to familiarise yourself with the machine and configure its settings, please select 'Using your purifier and the Dyson Link app'.
Alternatively, please chose 'Issue resolved'.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
The button highlighted will turn the main power to the machine on or off.
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.
You can dim the machines LED display and turn on night mode by pressing the highlighted button.
The button highlighted will turn the machines oscillation on or off.
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
The scheduling function of the app will only work if there are 3 or less schedules set per day. If you have more than 3 per day, please remove as necessary.
If you have less than 3 schedules per day and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the home location option and change this to the new location.
By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
The connection could still be taking longer than expected, please press the 'Continue' button again.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and await a connection on the home screen.
Simply tap on the 'Add a machine' button to begin the connection process.
Please ensure that your device has a strong and stable connection to your home WiFi.
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
To preform another scan for your machine, please press the 'Retry' button.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
The appliance will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the appliance for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.
Please ensure that the home WiFi password has been entered correctly.
If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.
Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.
The machine requires a strong and stable WiFi signal in the home.
If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
If you have gone through the above checks and recommendations, please select 'Checks completed'.
Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Solid White
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing White
The WiFi light will continuously flash white while it is attempting to connect.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
No WiFi light
If no WiFi light appears on the machine, it means it is yet to connect.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please close the Dyson Link app and clear it from your recently used apps.
Re-open the Dyson Link app and ensure that you are logged in.
Simply tap on the 'Add a machine' button to begin the connection process.
A flashing white light occurs as the machine connects to the Dyson cloud.
Please allow up to 20 seconds for the machine to connect and the light to turn solid white.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
Please ensure that your device has a strong and stable connection to your home WiFi.
Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.
Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.
Before restarting the Connection journey, please switch the machine off at the wall and wait 6 seconds before switching it back on.
Please select 'Connection journey'.
If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.
Solid White
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing White
The WiFi light will continuously flash white while it is attempting to connect.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
No WiFi light
If no WiFi light appears on the machine, it means it is yet to connect.
The Dyson Link app uses WiFi to connect to your machine.
Please ensure the device's flight mode is turned off.
Select your machine by choosing 'air treatment' and then your model of purifier.
Your machine will require power through the connection set up.
Please have your home WiFi password to hand. You may need this later.
Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.
You must connect your Dyson product to the same WiFi network that your device is connected to.
A flashing white light occurs as the machine connects to the home WiFi network.
Please allow up to 20 seconds for the machine to connect and the light to turn solid white.
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
The Dyson Link app will display a loading bar, indicating the overall progress of connection.
Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Your device may be encountering a problem reconnecting to the home WiFi.
So that we can ensure the device has a strong and stable WiFi connection, please move it closer to the home router. This should be the one that your machine was previously connected to.
If you are using a device which has mobile data enabled, please disable this within the device's settings.
Press and hold the power button on the machine for approximately 20 seconds.
The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please switch the machine off at the wall and wait 6 seconds before switching it back on.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
Flashing green
The WiFi light will flash green if it is awaiting a connection.
Solid white
The machine's Wi-Fi light will display as a solid white light when connection has been successful.
Flashing white
The WiFi light will continuously flash white while the connection is still in progress.
The device you are using requires a strong and stable WiFi connection to the machine.
To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
To preform another scan for your machine, please press the 'Retry' button.
Should a error message be displayed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.
If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.
Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.
The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.
You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.
Please also ensure you have sufficient space on your device for the app.
Check around the base of the machine for any debris or obstructions.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Remove loop amplifier.
Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.
The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off. By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors which is required for the temperature and humidity to be measured. This may be heard as a low humming noise which is normal behaviour.
Please check the following:
Swipe up to reveal the setting tab and tap to open options.
Swipe down to find the continuous monitoring option and tap to open.
Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.
Retest the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Airflow
Point the remote directly at the front of the machine while pressing the button.
Point the remote directly at the front of the machine while pressing a different option.
Test airspeed change using the Dyson link app.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 967400-02
Stores magnetically on top of your machine.
€33.82
Remote Control
Part no. 967400-02
Stores magnetically on top of your machine.
€33.82
Turn the airflow control to maximum.
Hold a sheet of newspaper approximately 4 meters (13') away from the product.
The paper should lift beyond 45 degrees.
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Clean inlet grille with a dry cloth or soft brush.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
This may have been caused by an interruption in the electricity.
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
Do not plug in or attempt to use the machine if the power cord is damaged.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option.
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Clean inlet grille with a dry cloth or soft brush.
Your filter may need replacing.
Check filter life within the app, or for excessive build up of dust within the inlet.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 967397-06
Replacement filter for your Dyson purifier.
€67.65
Filter
Part no. 967397-06
Replacement filter for your Dyson purifier.
€67.65
This issue can be resolved by ordering a replacement filter housing
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 967397-06
Replacement filter for your Dyson purifier.
€67.65
Filter
Part no. 967397-06
Replacement filter for your Dyson purifier.
€67.65
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 967400-02
Stores magnetically on top of your machine.
€33.82
Remote Control
Part no. 967400-02
Stores magnetically on top of your machine.
€33.82
Switch off and unplug the machine.
Use a cotton swab to clean the inside and remove any debris.
This maintains the sensor accuracy and ensures the continuing high performance of the appliance.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Switch off and unplug the machine.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Press the ON/OFF button on the Main body of the machine.
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Press the ON/OFF button on the Main body of the machine.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Test the other buttons on the remote.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Switch off and unplug the machine.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Ensure the correct button on the remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Auto mode adjusts the speed according to the air quality in the room.
When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.
Increasing speed for poor air quality.
Reducing speed as the air quality improves.
If the air quality target is met, the A symbol will turn green and the numerical display will switch off.
If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.
Tap the remote icon on the bottom right corner of the home page.
Tap the power icon at the top of the menu and tap AUTO to select.
When Auto mode is enabled an A symbol in the bottom left corner of the display.
To turn Auto mode off, press the same button.
Press the 'Auto' button on the top right corner of the remote control.
When Auto mode is enabled an A symbol in the bottom left corner of the display.
To turn Auto mode off press the same button.
Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.
Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:
Press both buttons to lift of the loop amplifier.
Remove the old filter and dispose of your old filter in your household waste bin.
Lower the new filter into the housing and the complete unit onto the Main body.
Lower the loop amplifier onto the base until it clicks and locks.
When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.
Flashing green - WiFi is ready to connect to your Dyson Link app.
Flashing white - WiFi connecting
Solid white - WiFi connected
Off - WiFi disabled.
Solid white = cleaning/below air quality target.
Solid green = clean/air quality target has been met.
Off - Machine is not in Auto mode.
Solid white = machine is in Night mode.
Off - Machine is not in Night mode.
Please follow the steps in the video.
Lower the loop amplifier onto the base until it clicks and locks.
The remote control can be magnetically attached to the top of the loop.
Airflow can be set manually by the airflow buttons on the remote.
You can choose a setting from 1 (low flow of air) through to 10 (high flow of air)
Auto mode adjusts the power according to the air quality in the room.
When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the machine according to the air quality.
Increasing speed for poor air quality.
Reducing speed as the air quality improves.
If the air is clean the A symbol will turn green and the numerical display will switch off.
If the air quality worsens the A symbol will turn white and the machine will automatically restart cleaning the room.
To operate, point the remote control toward the front of the base.
ON/OFF.
Airflow
Oscillation
Automatic mode
Sleep timer
Night mode
To store, attach the remote control to the top of the appliance with the buttons facing down.
The Night mode will dim the display and run quietly, making it ideal for use while sleeping.
When Night mode is enabled (indicated by an illuminated half moon symbol in the top right corner of the display), the display will dim and after 5 seconds will fade to off. The half moon symbol remains illuminated.
If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.
Lower the loop amplifier onto the base until it clicks and locks.
The remote control can be magnetically attached to the top of the loop.
The serial number and WiFi information can be found in the following locations: On the front of the user guide.
On a removable sticker on the front of the purifier.
On your purifier, located underneath the filter.
Dyson Pure Cool Link™ tower purifier fan
