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Dyson Cool™ desk fan

Let's get your machine working.

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Please select the appropriate option

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

  • Loop amplifier - clean with a dry or damp cloth.
  • Main body - clean with a dry cloth
  • Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Reset the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Oscillation

Sleep timer

Has this resolved the problem?

Unplug the machine for at least 5 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Checking for blockages

Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.

Check for blockages and remove as necessary.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

Has this resolved the problem?

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

Airflow

On/Off

Oscillation

Sleep timer

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Test the machine

Press and hold the button on the Main body.

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Do the controls on the machine itself work?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 965824-03

Stores magnetically on top of your machine.

€34.99

Remote control

Remote control

Part no. 965824-03

Stores magnetically on top of your machine.

€34.99

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Change the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the machine

Press and hold the button on the Main body.

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Does the airspeed change using the controls on the machine?

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Sleep timer

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Point the remote directly at the front of the machine while pressing the button.

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

Please select the appropriate option

Please do not attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

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2/5 Average

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How to tilt the machine

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Has this resolved the problem?

Assemble your machine

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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5/5 Excellent

How to use

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the airflow.
  • Airflow will increase to a maximum before decreasing.

Please note, the oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help with?

How to use

On/Off

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Is there anything else we can help with?

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help with?

Please follow the instructions in the video.

Is there anything else we can help with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Please note, the remote control can be attached to the top of the appliance with the buttons facing down.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Timer

To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.

Tilt

Carefully hold the base and the top of the air loop amplifier. Tilt forward or backward for the required airflow angle.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?