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AM05 Hot+Cool Heater™

Let's get your machine working.

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Please select the appropriate option

Replace the battery

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Please select the appropriate option

Your machine may be hot to the touch if it has been used as a heater in the last couple of hours. Please do not touch the sides of the loop amplifier until it has cooled.

Retry machine at 0°C

On first use, the machine will default to a temperature 1°C higher than the current room temperature.

Thereafter, the machine will remember the last target temperature set.

The heater will not operate unless the target temperature is above the room temperature, or the target temperature is set to 0°C for cooling.

Please retry the machine at temperature setting 0°C.

Has changing the temperature to 0°C resolved the problem?

We're glad the problem's been solved.

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Run heater at highest temperature

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

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Airflow

Ensure the airflow button on the Main body is being pressed. If the remote control is not working but the button on the machine is, please select 'Remote control not working'.

Each time the heating mode is selected, it conducts a short calibration cycle. Airflow will be automatically controlled during this cycle and you won't be able to adjust this yourself. To check if the machine is in the calibration cycle, set the machine to oscillate. If it is in the calibration cycle, it will not oscillate.

Once the calibration cycle is complete, the machine will revert to the selected airflow speed and temperature, unless the temperature of the room is above the target temperature. You should then be able to adjust the air speed.

Has changing the air speed resolved the issue?

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Check remote is being used correctly

Please ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.

Has pointing the remote at the machine without obstructions resolved the issue?

Replacing the remote control battery

Unscrew the remote control battery lid.

Remove Battery and replace it.

Reinsert and test the remote control again.

Has reinserting the battery resolved the problem?

Test remote

Squeeze on the remote control below the buttons and operate one of the functions.

Has squeezing the remote resolved the problem?

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 922662-06

Stores magnetically on top of your machine.

€24.99

Remote control

Remote control

Part no. 922662-06

Stores magnetically on top of your machine.

€24.99

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Camera test

The remote LED is invisible to the human eye, only a digital camera can show this is working.

Using a digital phone or camera, aim the LED at the lens and see if a red light shines through it.

NB: This check will not work for iPhone 5s or 6.

Does the LED show through the camera screen?

Move obstructions

Please retry the remote with the machine again, ensuring no obstructions.

Does the remote control work?

Replace the batteries

Please replace the battery in the remote and call back if the problem persists.

Please select the appropriate option

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 922662-06

Stores magnetically on top of your machine.

€24.99

Remote control

Remote control

Part no. 922662-06

Stores magnetically on top of your machine.

€24.99

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Replace the batteries

Replace the battery in the remote control and call back if the problem persists.

Replace the battery with type CR 20

Please select the appropriate option

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 922662-06

Stores magnetically on top of your machine.

€24.99

Remote control

Remote control

Part no. 922662-06

Stores magnetically on top of your machine.

€24.99

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Paper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 3 meters (10') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

Please follow steps in the video.

Has checking the loop amplifier and shroud resolved the problem?

WARNING: Do not use polish or detergent on any part of the machine.

Check and clean machine

Loop amplifier - clean with a dry or damp cloth.

Shroud - clean with a dry cloth or soft brush.

Try the paper test again.

Has checking the loop amplifier and shroud resolved the problem?

Target temperature

The temperature set on the machine is the target temperature of the room, not the temperature of the fan.

The temperature from the fan when in heating mode will not change.

Has this resolved the problem?

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Retry machine at 37°C/99°F

On first use, the heater will default to a temperature 1°C/33°F higher than the current room temperature.

Thereafter, the heater will remember the last target temperature set.

The heater will not operate unless the target temperature is above the room temperature.

Please retry the machine at temperature setting 37°C/99°F.

Has changing the temperature to 37°C/99°F resolved the problem?

Check oscillation button

Ensure the oscillating button is pressed in fully on the Main body and airflow is on (check the temperature range is above the room temperature).

If the remote control is not working please select 'Remote control not working'.

Has this resolved the problem?

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Check oscillation button

Ensure the oscillating button on the Main body is being pressed.

If the remote control is not working but the button on the machine is, please select 'Remote control not working'.

Has this resolved the problem?

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Oscillation range

The machine should oscillate within 70 degrees from one side to another.

Does the machine oscillate outside of this range?

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Has this resolved the issue?

Oscillation speed

The machine should take approximately 4 seconds to oscillate from one side to the other.

Does the machine oscillate outside of this speed?

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Normal oscillation speed

The oscillating speed is normal.

Has this resolved the issue?

Check oscillation button

Turn the machine off and back on again.

Please ensure the oscillating button is being pressed fully.

Has this resolved the problem?

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Check electrics

Check household electrics.

Unplug the machine

Unplug the machine, plug back in and ensure the power button on the machine is being pressed fully.

Hold for 2 seconds.

Test remote

Use the buttons on the machine, not the remote control.

If the remote only isn't working, please select 'Remote control not working' from the drop down list.

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Reduce temperature

This could be caused by the target temperature being set below the room temperature but above 0 degrees.

Switch the machine on and then reduce the temperature down to 0 degrees for fan only or increase the temperature above the temperature of the room the fan heater.

Has setting the temperature to 0°C resolved the problem?

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Restart the machine

Please turn the machine off and back on again.

Has turning the machine off and on resolved the problem?

Intermittent power

If the machine has been constantly heating for 9 hours, please select yes.

Has the machine been switched on for 9 hours, or more?

Run time

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.

Has this resolved the problem?

Machine is working

This is normal and the machine is working as expected.

Has this resolved the problem?

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Is this the first time the machine is being used?

Checking the loop amplifier and shroud

Ensure all packaging, including plastic sleeve, have been removed.

Check the air inlet holes and loop amplifier for blockages and remove as necessary.

Use a soft brush to remove any debris. To clean, wipe with a dry or damp cloth. Do not use detergents or polishes.

Has checking the loop amplifier and shroud resolved the problem?

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Do not use polish or detergent on any part of the machine.

Checking the loop amplifier and shroud

Check the air inlet holes and loop amplifier for blockages and remove as necessary.

Use a soft brush to remove any debris.

To clean, wipe with a dry or damp cloth.

Has checking the loop amplifier and shroud resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Is this the first time the machine is being used?

Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

Has this resolved the problem?

Reset the machine

Please unplug the machine, leave for a minimum of 5 seconds.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

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Machine is working

A red light indicates the heater is in use.

The machine is working as expected.

Has this resolved the issue?

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

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Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

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Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

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But our Customer Support Team will be able to solve your problem.

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Is the light red or blue?

Is there an E code on the display?

Please select the E code from the list

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Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Has turning the machine off and on resolved the issue?

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Is there an E code on the display?

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Quick start guide

Watch the simple video below for an easy guide to getting started with your new Dyson heater.

The model shown may vary from the product selected but the process remains the same.

If you are unable to view the video or prefer to follow a step by step guide choose the appropriate option.

Is there anything else we can help you with?

Assembling your machine

NB: Before switching on, please make sure the heater is positioned so that the airflow or oscillation is not obstructed.

Align the black arrows located on the base and Main body of the machine.

Twist the machine clockwise until it locks, as shown below. The remote control docks magnetically on the top of the heater as shown.

Please follow the next step.

How to adjust the airflow

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Please select the next step

How to tilt

Carefully hold the base and top of the loop amplifier. Tilt forward or backwards for the required airflow angle.

Please select the next step

Heating modes

For heating in a single spot, select a low flow of air.

For heating a whole room, select a high flow of air. For best results turn on the oscillation control.

Please select the next step

Cool air

Press the blue thermostat control button to change the target temperature to 0°C. The power button light will change from red to blue. To adjust the airflow speed, use the airflow speed control.

To return to Heating mode, press the red thermostat control button until the digital display shows the desired target temperature. The power button light will change from blue to red.

Please select the next step

Remote control

Use the ON/OFF, oscillation, airflow speed and thermostat controls as shown: To operate, point remote control toward the front of the base. The remote control docks magnetically on the top of the heater with the buttons facing down.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Assembling your machine

NB: Before switching on, please make sure the heater is positioned so that the airflow or oscillation is not obstructed.

Align the black arrows located on the base and main body of the machine.

Twist the machine clockwise until it locks, as shown below. The remote control docks magnetically on the top of the heater as shown.

Please follow the next step.

How to use your heater

Plug the heater in and switch ON at the wall.

NB: Before switching on, please make sure the heater is positioned so that the airflow or oscillation is not obstructed.

Ensure that the machine is placed on a stable solid surface. Turn the machine on using the ON/OFF button on the machine.

NB: On first use, the heater will default to a temperature 1°C higher than the current room temperature. Thereafter, the heater will remember the last target temperature set.

Please select the next step.

Temperature setting

Select the desired room temperature. Pressing red increases the target temperature, blue decreases it.

Please select the next step.

How to tilt

Carefully hold the base and top of the loop amplifier. Tilt forward or backwards for the required airflow angle.

Please select the next step.

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

Replacing the remote control battery

Turn off power and unplug the machine.

Push the base of the remote.

The battery compartment will open and you will be able to pull it out.

Replace battery (type CR 2032) and reinsert the compartment until you hear a click.

Is there anything else we can help you with?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush.

WARNING: Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?