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Let's get your machine working.
Dyson Solarcycle Morph floor (White/Silver)-
CD06 / CF06
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Cleaning your light
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Cleaning the optical arm
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Issue resolved
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More help required
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Light not working
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Unusual smell
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EXCHANGE
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Dyson Link + Connectivity
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Connection journey
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Connecting the light
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ADVICE
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The Dyson Link app can't find my light
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Re-scan
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EXCHANGE
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Unable to pair
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Connectivity
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Bluetooth issues
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How to connect to your Dyson light
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Setting up
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Problem setting up the app
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ADVICE
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Using the Dyson Link app
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Changing app password
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ESCALATE
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Using the ambient light sensor
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Daylight mode set up
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Movement sensor not working
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Explaining the modes
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Power issue
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My light won't switch on
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Turn on using the Dyson Link app
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Turn on using the machine
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Check connection to app
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Unable to pair
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Replacement part required
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ORDER
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EXCHANGE
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Turn on using the machine
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Check electrics
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Check power cord
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Check brightness slider
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Remove the power supply
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Reassemble the machine
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My light won’t switch off
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ADVICE
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Turn light off at the mains socket
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Visible Issue
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Part broken
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EXCHANGE
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EXCHANGE
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EXCHANGE
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ORDER
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Light colour won't change
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Adjust the colour temperature
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Test other functions on the light
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EXCHANGE
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Intensity won't change
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Adjust the intensity on the Dyson Link app
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Magnet not working
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Retest the optical head
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Movement sensor not working
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Check the movement sensor
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Dock position
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Retest the dock
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My light is flickering
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Check power cord
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EXCHANGE
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USB-C not working
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ORDER
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Assemble
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How to use Auto mode
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How to use the brightness slider
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Using the colour slider
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Reposition the Dyson light
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Re-sync
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User manual
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How to use Bluetooth
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How to use the movement sensor
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Serial number location
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Using the USB-C port
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Cleaning the main body
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We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Further help
Dyson Solarcycle Morph floor (White/Silver)