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Dyson CSYS™ task light (White/Silver)

Let's get your machine working.

Please select the appropriate option

Please select the appropriate option

The light must be used with bare hands.

Before following the steps, press the power button with a firm touch for 1 second.

Is this the first time the light is being used?

Switch the light off. Ensure that the power cable is firmly in the power pack and base of the light.

Remove the arm from the light.

Check the underside of the arm for damage to the power cable inside the horizontal arm.

Re-attach the arm, ensuring that the magnetic connector locks into place and is sat inbetween the two roller bearings.

Switch the light on.

Has reassembling the machine solved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Adjust the intensity slider on the arm of the light.

Has checking the intensity slider resolved the problem?

Unplug the light and leave for 1 minute.

Plug the light in and switch on.

Has leaving the power off resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 01-475-7109

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Press the power button on the light.

Can the light be turned on using the machine?

Remove the arm from the light.

Check the underside of the arm for damage to the power cable inside the horizontal arm.

Slide the roller bearing back, reattach the arm ensuring the arm is sat level and the roller is engaged fully.

Has checking the carriage plates resolved the problem?

Swipe to change the intensity of the light.

Tap to change quickly between intensity levels.

Has adjusting the intensity on the machine solved the issue?

Remove the arm from the light.

Check the underside of the arm for damage to the power cable inside the horizontal arm.

Slide the roller bearing back, reattach the arm ensuring the arm is sat level and the roller is engaged fully.

Has reassembling the arm solved the issue?

Regular maintenance is not necessary, but the light can be cleaned when needed.

Remove the arm of the light from the stand.

Turn the arm of the light over so the light is facing the ceiling.

Wipe the light with a lint-free dry cloth.

WARNING: Avoid using chemicals when cleaning the light.

Has cleaning the light solved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent