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DC24 Multi Floor Complete™

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Has the noise stopped?

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Refit the brushbar

Locate the end of the brushbar that has a small screw in the centre.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Do not pick up any dust while the filters are removed.

Remove the post-filter

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter.

Pull filter out of the ball.

Turn the machine on.

Is the whistle still present with the post-filter removed?

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But our Customer Support Team will be able to solve your problem.

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Refit the filter

Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

€39.99

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

€39.99

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Which area isn't providing the performance you'd expect?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

Check the left side of the Cleaner head for a red reset switch.

Does your machine have a reset switch on the Cleaner head?

Switch off and unplug the machine.

Cleaner head

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the Main body

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using scissors.

Check the openings of the cleanerhead for blockages and remove as necessary.

Check the Brush bar and end cap for signs of damage.

Has clearing and resetting the Brush bar improved performance?

Check inlet suction

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Place your hand over the opening and test the suction.

Is the suction at the Cleaner head inlet strong or weaker than usual?

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

How to install this part

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Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose.

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Lower duct hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

€4.30

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

€4.30

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Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has this resolved the problem?

Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip.

Pull the Cleaner head away from the vacuum's Main body.

Place your hand over the opening and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Turn off and unplug the machine.

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please select the next step

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Has this resolved the problem?

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

Check hose

To use the Wand, pull the handle upwards until it clicks into place.

Press the button at the base of the Wand (above the machine's on switch) to release it from the vacuum.

Remove the Wand and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through the Wand and remove and blockages.

Check the Wand for damage.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€34.99

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€34.99

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Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine.

Press the release catch located on the ball to release the filter cover.

Press the red catch on the filter and pull out.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Leave filters to dry in a warm place until filters are completely dry.

WARNING: Do not dry filters in a tumble dryer, microwave, oven or near an open flame.

Replace filters and test machine.

Has washing the filters resolved the problem?

Test the hose suction

There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.

To use the Wand, pull the handle upwards until it clicks into place.

Press the button at the base of the Wand (above the machine's on switch) to release it from the vacuum.

Remove the Wand and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

How to install this part

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Switch off and unplug the machine.

Clear the Brush bar

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Replace the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip.

Pull the cleaner head away from the vacuum's main body.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Turn off and unplug the machine.

Place foot on stabiliser pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Has this resolved the problem?

Check the lower duct hose

Turn off and unplug the machine.

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Has this resolved the problem?

Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

To use the wand, pull the handle upwards until it clicks into place.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Remove the wand and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the wand

Look through the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€34.99

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€34.99

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

€24.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

€24.99

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Check the lower duct hose.

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Has this resolved the problem?

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filter

Please follow the steps in the video.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Which area isn't providing the performance you'd expect?

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Remove the cleaner head by pushing the tab underneath.

Lift the Cleaner head upwards. Separate the Cleaner head from the machine.

Place your hand over the opening and test the suction.

NB. Ensure the Cleaner head and inlet are clear of blockages.

Is the suction strong or weaker than usual?

Clear the Cleaner head

Turn off power and unplug the machine.

Lay the machine on its back.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Using a coin, undo the end cap as shown and remove the Brush bar.

Carefully cut away any hair or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please select the next step

If there was a blockage in the inlet or Cleaner head, please ensure tests are carried out as there may be blockages further through the machine.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Check that the Brush bar spins when the machine is reclined and power turned on.

Retest the machine.

Clear the Brush bar

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its back.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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The paper test

The paper test is a good way of ensuring that the machine has no blockages through from the base to the bin.

Rip up small bits of newspaper.

Turn the machine on and recline the machine - vacuuming over the paper.

If the paper can be seen in the clear bin then this indicates no major blockages.

Does the machine pick up the paper?

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Remove the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Please call us to resolve this problem.

It looks like the Lower duct hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

€4.30

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

€4.30

How would you rate our online support?

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5/5 Excellent

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Has this resolved the problem?

Resetting the Brush bar

Please follow the steps in the video.

Has this resolved the problem?

Check inlet suction

Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.

Remove the cleaner head by pushing the tab underneath.

Lift the Cleaner head upwards. Separate the Cleaner head from the machine.

Place your hand over the opening and test the suction.

Is the suction strong or weaker than usual?

Check Cleaner head

Turn off and unplug the machine.

Lay the machine on its back.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres using scissors.

Check the Brush bar and end cap for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please select the next step

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Check that the Brush bar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Test the hose suction

There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.

Open the Wand glamour cap and pull the Wand upwards.

Continue to pull the Wand away from the machine.

Press the release catch at the top of the hose to detach the Wand.

Turn the machine on and test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€34.99

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€34.99

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Check the hose

Remove the bin from the machine.

Press the hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble both hose and bin and test the machine.

Has checking the hose resolved the problem?

Please call us to resolve this problem.

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One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

€24.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

€24.99

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Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

Check the left side of the cleanerhead for a red reset switch.

Does your machine have a reset switch on the cleanerhead?

Reset the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Press the reset button.

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It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

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Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

How to install this part

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Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

€24.99

Brush bar

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

€24.99

How to install this part

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Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Using a coin, undo the endcap and remove the brushbar.

Carefully cut away any hair or fibres using some scissors.

Check the brushbar and endcap for signs of damage.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Which area isn't providing the performance you'd expect?

Wash the filter

Remove the clear bin and cyclone from the machine by pressing the cyclone release catch.

To remove filter lift the release catch to remove the filter from the machine as shown below.

Wash filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Ensure you lay filter Horizontally to dry.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Has washing the filters resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

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Hose attachment

Check that the valve hatch at the base of the machine is clear of any blockages.

Push the hose down into the slot.

There will be an audible click once it is securely attached.

Wand attachment

The Wand must be turned upside down to lock into the hose.

There will be an audible click once they are securely attached.

Has this resolved the problem?

Check for damage

Check the end of the Wand for signs of damage.

Check the length of the hose for tears and the cuffs for cracks.

Ensure the button on the hose cuff is in place and springs back when pressed.

Check that the slot at the rear of the machine is not damaged.

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the red rod slide up and down freely?

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 914699-01

Replacement clear bin for your Dyson vacuum cleaner.

€34.99

Clear bin

Clear bin

Part no. 914699-01

Replacement clear bin for your Dyson vacuum cleaner.

€34.99

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Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Is the Brush bar spinning?

Check for reset switch

Stand at the front of the machine with the cleanerhead at your feet.

Check the left side of the cleanerhead for a red reset switch.

Does your machine's Cleaner head have a reset switch?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post filter cover.

Press the release catch on the filter and pull it out of the ball.

Please select the next step

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post filter cover.

Press the release catch on the filter and pull it out of the ball.

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

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Where were the sparks or smoke seen?

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

Cleaner head

Cleaner head

Part no. 915936-12

Replacement cleaner head for your Dyson vacuum cleaner.

€99.99

How to install this part

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Blockage issue

This is likely caused by a blockage.

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Check the Brush bar and end cap for signs of damage.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has this resolved the problem?

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Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull it out of the ball.

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Has a filter been sent within the last three months?

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But our Customer Support Team will be able to solve your problem.

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