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AM04 Heater™

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Please select the appropriate option

The heater is fitted with automatic cut-out switches that operate if the heater tips over or overheats. If the cut-out operates, unplug the heater and allow it to cool.

Has this resolved the problem?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

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Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

1) On/Off

2) Oscillation

3) Airflow speed

4) Temperature control

Has this resolved the problem?

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

1) On/Off

2) Oscillation

3) Airflow speed

4) Temperature control

Has this resolved the problem?

Machine is working

This is normal and the machine is working as expected.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Apologies. We can’t help you online.

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Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Check and clean machine

Clean the loop and base

Check for blockages and remove as necessary.

Has this resolved the problem?

Your machine may be hot to the touch if it has been used as a heater in the last couple of hours. Please do not touch the sides of the loop amplifier until it has cooled.

Ensure the correct button on remote is being pressed

1) On/Off

2) Oscillation

3) Airflow speed

4) Temperature control

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Test a button on the machine

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Use the middle control toggle to adjust the speed of the airflow.

Do the other functions on the machine work?

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But our Customer Support Team will be able to solve your problem.

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Paper test

The fan has a strong, smooth airflow when switched on. The airflow should be strong to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

Do not use polish or detergent on any part of the machine.

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop amplifier

Has this resolved the problem?

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Has this resolved the problem?

Retry machine at 32°F/0°C

On first use, the heater will default to a temperature 1°C/33°F higher than the current room temperature.

Thereafter, the heater will remember the last target temperature set.

The heater will not operate unless the target temperature is above the room temperature.

Please retry the machine at temperature setting 37°C/99°F.

The heater will not operate unless the target temperature is above the room temperature, or the target temperature is set to 32°F/ 0°C for cooling.

Please retry the machine at temperature setting 32°F/ 0°C.

Has this resolved the problem?

Retry machine at 37°C/99°F

On first use, the heater will default to a temperature 1°C/33°F higher than the current room temperature.

Thereafter, the heater will remember the last target temperature set.

The heater will not operate unless the target temperature is above the room temperature.

Please retry the machine at temperature setting 37°C/99°F.

Has this resolved the problem?

Test oscillation

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Test the other remote buttons

1) On/Off

2) Oscillation

3) Airflow speed

4) Temperature control

Has this resolved the problem?

Change the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the buttons on the front of the machine.

Do the buttons on the machine work?

Ensure the correct button on remote is being pressed

1) On/Off

2) Oscillation

3) Airflow speed

4) Temperature control

Has this resolved the problem?

Check the bottom of the base unit has not come away, there will be a visible gap.

If there is a visible gap, press firmly down on the loop amplifier until the base clicks into place.

Has this resolved the problem?

Target temperature explanation

The temperature set on the machine is the target temperature of the room, not the temperature of the fan.

The temperature from the fan when in heating mode will not change.

Has this resolved the problem?

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop amplifier

Has this resolved the problem?

Test the remote buttons

Point the remote directly at the front of the machine while pressing the button.

Has this resolved the problem?

A common cause of E fault is when the machine has been turned off directly at the socket, or the plug has been pulled out, whilst the fan was still running.

Please turn the fan off using either the power button on the remote or the Main body in future.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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How to tilt the machine

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Has this resolved the problem?