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Dyson Big Ball Total Clean vacuum

Let's get your machine working.

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Washing the filter

Please follow the steps in the video.

Is there anything else we can help with?

Wash the filter

Ensure the machine is switched off and unplugged.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

Wash the filter with cold water only.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Leave the filter to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Is there anything else we can help with?

Checking the machine for blockages

Remove any tools from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Which floor tool are you experiencing an issue with?

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please call us to resolve this problem.

It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release turbine head

Part no. 963544-05

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

€69.99

Quick-release turbine head

Part no. 963544-05

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

€69.99

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Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Has this resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check duct, bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Check the cyclone inlet and openings for any blockages and remove as necessary.

To refit the clear bin Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has this resolved the problem?

Washing the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.

Wash the filter

Ensure the machine is switched off and unplugged.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

Wash the filter with cold water only.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Leave the filter to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Has checking the bleed valve resolved the problem?

Checking the Musclehead for blockages

Remove the Musclehead from the extension tube.

Check the underneath of the floor tool and remove any blockages as necessary.

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' position.

For use on hard flooring, the purple seal should be in the 'down' position.

Has checking the floor tool settings resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

Please call us to resolve this problem.

It looks like the Quick-release dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

Quick-release dual-mode floor tool

Quick-release dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

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Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the Wand handle from the hose by pressing the release catch on the Wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Test the machine

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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What sort of smell?

Do not wash the cyclone.

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Has this resolved the problem?

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Push the button again to release the bin from the cyclone.

Use a dry cloth to clean around the cyclone to remove any finer dust or debris.

Check underneath the cyclone for any blockages and remove as necessary.

Clean the bin

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the red rod

This is usually due to the red rod not being pushed down fully so that it is flush with the clear bin.

Check the position of the RED bin release push rod.

If the bottom of the push rod is not flush with the bottom of the bin, the rod needs to be pushed down again.

Check the position again before attempting to slide up.

Slide the bin back up and close the bin base flap.

Has checking the red rod position resolved the issue?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Correct Wand position

When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.

Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

Has retesting the Dual mode floor tool resolved the problem?

Please call us to resolve this problem.

It looks like the Quick-release dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

Quick-release dual-mode floor tool

Quick-release dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

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Please select the appropriate option

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 967363-02

Replacement clear bin for your Dyson vacuum cleaner.

€24.99

Clear bin

Clear bin

Part no. 967363-02

Replacement clear bin for your Dyson vacuum cleaner.

€24.99

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Please call us to resolve this problem.

It looks like the Brush bar isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€34.99

Brush bar

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€34.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Please call us to resolve this problem.

It looks like the Quick-release dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

Quick-release dual-mode floor tool

Quick-release dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

€49.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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How would you rate our online support?

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Please call us to resolve this problem.

It looks like the Quick-release Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€24.99

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€24.99

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Please call us to resolve this problem.

It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release turbine head

Part no. 963544-05

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

€69.99

Quick-release turbine head

Part no. 963544-05

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

€69.99

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Please call us to resolve this problem.

It looks like the Quick-release extension tube isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release extension tube

Part no. 967365-01

Combines with other Dyson tools to provide a longer reach.

€4.99

Quick-release extension tube

Quick-release extension tube

Part no. 967365-01

Combines with other Dyson tools to provide a longer reach.

€4.99

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Please call us to resolve this problem.

It looks like the Quick-release Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€24.99

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€24.99

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Check the opening of the floor tool for blockages and remove if necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Refit the bin

To refit the clear bin insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Has checking the bin and cyclone resolved the problem?

Washing the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

After washing the filter, please leave at least 24 hours to dry completely before refitting into the assembly.

Wash the filter

Ensure the machine is switched off and unplugged.

Push the red button on the top of the carrying handle to remove the cyclone and clear bin from the machine.

Unclip the front of the carrying handle and remove the filter.

Wash the filter with cold water only.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Leave the filter to dry for 24 hours.

Once the filter is dry, refit the filter into the top of the cyclone.

Clip the lid down on the cyclone.

Place the clear bin and cyclone back onto the machine ensuring it clicks securely.

Has washing the filter resolved the problem?

Please call us to resolve this problem.

It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release turbine head

Part no. 963544-05

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

€69.99

Quick-release turbine head

Part no. 963544-05

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

€69.99

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Assembling your Dyson machine

  • Attach the hose to the hose inlet on the front of the machine.
  • Clip the hose to the rear of the wand handle.
  • Clip the wand handle to the extension tube.
  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
  • Attach the floor tool to the extension tube.
  • Insert the tools into the holster and attach to the extension tube.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Is there anything else we can help with?

Serial number location

The serial number can be found underneath the machine between the wheels.

Is there anything else we can help with?

Storing the accessories

Store the floor tool by inserting it in the clip at the back of the Main body.

Storing the accessory tools:

Attach the tools to the tool holster.

Clip the tool holster to the extension tube as shown below.

Is there anything else we can help with?

Is there anything else we can help with?

How to use the Dual mode floor tool

Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.

Adjust the suction control to MAX as needed for tougher tasks.

Soleplate down. For use on Carpets only.

Brushes down. For use on smooth/hard flooring.

Is there anything else we can help with?

Using the Musclehead floor tool

The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

Connect the floor tool to the extension tube, ensuring it clicks into place.

You can adjust the extension tube as you wish by pressing the red catch on the extension tube.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Is there anything else we can help with?

Using the Turbine head

There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

To reduce the suction and slow Brush bar rotation, pull the release trigger.

Is there anything else we can help with?

Using the suction release trigger

To reduce the suction pull the release trigger.

Is there anything else we can help with?

Attaching the accessories

The accessory tools can be attached to the extension tube, wand handle or hose.

Ensure the click securely into place before use.

Is there anything else we can help with?

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Is there anything else we can help with?

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.

Emptying the bin

Switch off and unplug before emptying the clear bin.

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.

WARNING: You may find that the first few attempts to open the bin when empty may be difficult, this is normal as the bin seal will be new. When the machine has been in use and the bin contains any amount of dust, the bin should open normally.

Please follow the next step.

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Cleaning the bin

In the event that it is necessary to clean the clear bin:

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

To refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Is there anything else we can help with?

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.

Align the base of the bin with the air hose inlet and then click back into place.

Is there anything else we can help with?