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DC26i™

Let's get your machine working.

See all steps

Please select the appropriate option

Empty the bin

  • Unplug the machine.
  • Push the release catch on the cyclone towards the rear of the machine to remove the cyclone top and clear bin as shown.

  • Push the red button located at the rear of the carrying handle.
  • Shake or tap firmly to remove all dust from inside the fine dust collector.
  • Press firmly on the centre of the clear bin base to close.

Is there anything else we can help you with?

Please select the appropriate option

Remove the bin

Remove the bin.

Turn the machine on.

Has removing the bin stopped the noise?

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Remove the hose and test the machine

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Turn the machine on and check for suction.

Has removing the hose stopped the whistle?

Remove the bin and turn on the machine

Remove the bin.

Turn the machine on.

Has removing the bin stopped the noise?

Do not pick up any dust while the filters are removed.

Remove filter A

Press the release located on the back of the wheel to open.

Remove the filter from the wheel.

Remove filter B

Turn the machine on its side.

Undo the fasteners on the bottom with a coin.

Remove the cover from the base of the machine.

Remove the filter.

Has removing the filter(s) stopped the noise?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the hose and wand

Check along the length of the hose for damage or blockages and remove if necessary.

With the Wand handle removed, check the openings for blockages and remove if necessary.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€34.99

Hose

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€34.99

How would you rate our online support?

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2/5 Average

3/5 Good

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5/5 Excellent

Where is the squeak coming from?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the floor tool

Remove the floor tool.

Clear the wheels and castors of any hair or fibres.

Check that the wheels turn freely and are free from damage.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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2/5 Average

3/5 Good

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We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction strong or weaker than usual?

Switch off and unplug the machine.

How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Inspect the hose and wand

Check along the length of the hose for blockages and remove as necessary.

With the Wand handle removed, check the openings for blockages and remove as necessary.

Inspect the extension tube

Detach the extension tube from the Wand and hose by pressing the retaining clips on the Wand and extension tube.

Ensure the extension tube is fully extended.

Look through the extension tube and remove any debris.

Reassemble and test the machine.

Has this resolved the problem?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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How long has the machine been without power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

We recommend that you wash your filter at least once a month.

How to wash the filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

Washing the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the pre-filter.

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Remove the post-filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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We recommend that you wash your filter at least monthly.

Has this resolved the problem?

Has cleaning the bin and cyclone resolved the problem?

Washing the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the pre-filter.

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Remove the post-filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Has washing the filter resolved the issue?

The likely cause for the machine to spit out dust is a blockage.

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction strong or weaker than usual?

Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Remove any debris from the Brush bar.

Has this resolved the problem?

Extension tube keeps collapsing

Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.

Does the catch hold the wand in place?

Please call us to resolve this problem.

It looks like the Extension tube isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€49.99

Extension tube

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€49.99

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Release the pressure on the wheel

Lay the machine on its side with the filter door facing upwards.

With one hand, gently press down on the wheel.

Using the other hand, press the release catch until it clicks.

Release the pressure on the wheel and open the filter door.

Has this resolved the problem?

Open the post-filter door

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Can you remove the post-filter lid?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Hose won't reattach

Ensure the hose retaining clip is in the correct position.

Check the inlet pipe for any obstructions.

Ensure hose retaining bracket is pushed home firmly (there will be an audible click when it slots into place).

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€34.99

Hose

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€34.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assembling your Dyson machine

  • Clip the Wand handle to the hose.
  • Clip the Wand handle to the extension tube.
  • Press the release catch and extend the extension tube to the required length ensuring it 'clicks' firmly into place as shown.
  • Attach the floor tool to the extension tube.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Serial number

The serial number can be found on the Main body of the machine behind the bin.

Is there anything else we can help you with?

Is there anything else we can help you with?

How to store the tools on the machine

To store the tools, insert them into the holster and attach to the extension tube as shown.

Is there anything else we can help you with?

How to attach the accessories

Attach the accessories or floor tool to the Wand or hose ensuring they 'click' into place.

Alternatively, remove the Wand and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Is there anything else we can help you with?

Do not use detergents or polishes on the clear bin. Do not use any liquids to clean the cyclone.

Clean the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Wash the bin with cold water or a damp cloth.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Is there anything else we can help with?

We recommend that you wash your filter at least once a month.

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

We recommend that you wash your filters at least monthly.

Washing the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the pre-filter.

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Remove the post-filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Dry the filters

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Is there anything else we can help you with?