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Dyson Cinetic Big Ball Animal vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn the machine on and turn the Brush bar off using the grey switch next to the power button.

Has the noise stopped?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

Cleaner head

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

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Remove the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin and cyclone.

Turn the machine on, keeping it in the upright position.

Is the whistle present with the cyclone removed?

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Checks required

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please follow the next step.

Refit the soleplate

The soleplate will swing upwards on its hinge and close.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Reassemble the machine

Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

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Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

Cleaner head

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

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Check the duct and internal hose

Turn off power and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.

Unclip it and then check for blockages.

Reassemble and test machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Has clearing the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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How would you rate our online support?

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Where have you noticed the drop in performance?

Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the red release catch and firmly pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test the machine.

Has checking the hose resolved the problem?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the cleanerhead for blockages and remove as necessary.

Test the suction from the inlet.

Has checking the Cleaner head resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin. (This will remove any fine dust clogged up in the cyclone).

Has clearing the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

€49.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

€49.99

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Test the hose suction

To release the Wand, open the Wand cap and pull the tube up and away from the handle until it clicks into place. Press the red button on the hose collar to release the Wand from the hose.

Check the Wand

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Please call us to resolve this problem.

It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

€34.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

€34.99

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Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the red release catch and firmly pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test the machine.

Has checking the hose resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin. (This will remove any fine dust clogged up in the cyclone).

Has clearing the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Has the issue been resolved?

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Checking cleanerhead and inlet

Please follow the steps in the video.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the brushbar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Are the bristles now spinning?

Has this resolved the problem?

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Please select the appropriate option

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.Taking care, remove the red swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the cleanerhead - as shown - rather than coming off completely.

Check the opening on the cleanerhead for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Are the bristles now spinning?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Has this resolved the performance issue?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.Taking care, remove the red swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the cleanerhead - as shown - rather than coming off completely.

Check the opening on the cleanerhead for blockages and remove as necessary.

Reassemble and reset the brushbar again.

Do the brushes now spin continually?

Has this resolved the performance issue?

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position. Lay the machine on its front.

Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Is there strong suction from the inlet?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If you wish to check the machine when the power has returned, wait for a minimum of 2 hours.

Please select the appropriate option

Where have you noticed the drop in performance?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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If this is a recurring issue this could be due to the environmental factors and carpet types. Please arrange for an engineer to inspect the machine.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If you wish to check the machine when the power has returned, wait for a minimum of 2 hours.

Please select the appropriate option

Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the red release catch and firmly pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has checking the hose resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by our engineer.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the brushbar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Check the brushbar

Please follow the steps in the video.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Apologies. We can’t help you online.

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Blockage checks required

This is likely caused by a blockage.

Check cleanerhead

The video shows how to lightly pull along the ErP curtain with the fingers or, if necessary, with a flat bladed non-serrated butter knife to make sure it isn’t stuck or jammed in any point along the soleplate.

Has checking the Cleaner head resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 01-475-7109

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Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Does the brushbar spin when the machine is reclined?

Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

Please call us to resolve this problem.

It looks like the Soleplate isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Soleplate

Part no. 966847-01

Replacement soleplate for your Dyson vacuum cleaner.

€29.99

Soleplate

Soleplate

Part no. 966847-01

Replacement soleplate for your Dyson vacuum cleaner.

€29.99

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Max slider

Move the slider on the Cleaner head from MAX to min and retest the machine.

Has checking the seals resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the brushbar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Has resetting the Brush bar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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4/5 Very Good

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Use the soft dusting brush or combination tool to clear any fine dust or debris off the shroud

Check the bin and cyclone

Debris can become stuck between the shroud and the bin, this could be caused by static or overfilling the bin. Do not fill the bin past the MAX mark.

Press the button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Where were the sparks or smoke seen?

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

Cleaner head

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Do not plug in or try to use the machine until it has been inspected by our engineer.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the internal hose collar down, unclip it and then check for blockages.

Has clearing the duct and internal hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check Internal hose

Recline the machine into the vacuuming position. Lay the machine on its front.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Has checking the hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.Taking care, remove the red swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the cleanerhead - as shown - rather than coming off completely.

Check the opening on the cleanerhead for blockages and remove as necessary.

Please select the appropriate option

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble the machine

Refit the soleplate.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the cleanerhead.

Push the cleanerhead onto the machine until it clicks.

Has clearing the cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

Cleaner head

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

€73.80

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 01-475-7109

How would you rate our online support?

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Bin release check

Check the bin release catch for signs of damage.

Is the release catch broken?

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 966728-05

Replacement cyclone for your Dyson vacuum cleaner.

€73.80

Cyclone

Cyclone

Part no. 966728-05

Replacement cyclone for your Dyson vacuum cleaner.

€73.80

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the red rod slide up and down freely?

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 966679-01

Replacement clear bin for your Dyson vacuum cleaner.

€39.99

Clear bin

Clear bin

Part no. 966679-01

Replacement clear bin for your Dyson vacuum cleaner.

€39.99

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Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 966679-01

Replacement clear bin for your Dyson vacuum cleaner.

€39.99

Clear bin

Clear bin

Part no. 966679-01

Replacement clear bin for your Dyson vacuum cleaner.

€39.99

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Apologies. We can't help you online.

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Releasing a jammed Wand

This issue could be caused by a twisted hose.

If the Wand is jammed in the hose begin by removing the bin.

Pull the Wand up as high as it will go.

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.

If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.

If the Wand won't return to the hose

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.

Please select the appropriate option

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The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

How to use the Brush bar

Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the brushes for vacuuming carpets.

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Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

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Attach the Cleaner head

Ensure that the connection pins underneath the Cleaner head are located correctly.

Fit the Cleaner head to the inlet at the base of the machine.

How to attach the accessories

Lower the Wand handle onto the machine ensuring it clicks.

Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.

Store the tools

Remove the cyclone and bin.

Slide the tool holder onto the side of the duct as shown.

Attach the combination tool to the tool holder on the side of the machine.

Attach the stair tool to the tool holder on the side of the machine.

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User guide

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From the base

Plug the machine in and press the ON/OFF switch.

Pull handle back and recline machine into vacuuming position.

Small movements of the wrist will create a zigzag motion in the Cleaner head allowing easier cleaning around furniture.

From the hose

Extend the Wand handle until it clicks.

Press the Wand release catch and pull away from the main duct.

Pull the Wand out of the hose.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle.

Alternatively, click the combination tool directly to the hose.

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Remove the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Empty the bin

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

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Replacing the internal hose

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