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DC50 Multi Floor Complete™

Let's get your machine working.

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Please select the appropriate option

Does the noise occur when the machine is standing upright?

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undoing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the soleplate

The squeake may be caused by the sole plate castors.

Lay the machine on it's front or side and check the castors on the base of the cleanerhead for signs of damage or blockages.

Has this resolved the problem?

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

€89.99

Cleaner head

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

€89.99

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Whistling noise

This suggests that air is leaking, probably due to a blockage or clogged filters.

Please select the appropriate option

How to wash the filter

The filters should be washed once a month.

Please follow the steps in the video.

Has washing the filters resolved the problem?

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Remove bin from machine

Remove the cyclone and clear bin from the machine.

Remove pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Squeeze and twist with both hands to make sure the excess water is removed.

Dry pre-filter

Stand the filter on its wide, open end to dry.

Leave to dry completely for a minimum of 24 hours.

Re-assemble machine

Replace the filter into the cyclone. Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Remove post-filter

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover

Turn the filter one-quarter anti-clockwise to release.

Wash post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Refit the filter on to the ball

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.

Test machine

Re-assemble and test the machine.

Has washing the filters resolved the problem?

Check the bin and cyclone

Empty the bin.

Press the bin release button & lift the bin off the machine.

Empty the bin by pressing the release button again to open the bin base.

Clean the cyclone shroud.

With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the opaque cyclone.

Remove any fibres or debris from the shroud usibng a soft brush or lint-free cloth.

Check the inlet on the cyclone for blockages and remove as necessary.

Check the duct on the machine that connected to the cyclone for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the bin, cyclone and duct resolved the problem?

How to check the brushbar

Plug the machine in and recline it into the vacuuming position.

Turn the machine on and watch the brushbar through the cleanerhead window.

Does the brushbar spin when the machine is reclined?

Accessing the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on its front.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Please select the next step

Accessing the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's front.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Pull the cleanerhead brush housing away from the soleplate.

Clear the brushbar

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Locate the brushbar end cap screw on the brush housing and undo using a phillips screwdriver.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the cleaner head resolved the problem?

Checking suction

Turn the machine on and with the machine upright, test the suction from the end of the wand.

Is there suction from the wand?

Removing the wand from the machine

Lift the red wand top up out of the handle.

Press the wand release catch at the top of the hose to detach the wand.

Remove bin

Remove the bin and cyclone from the machine.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Check hose and wand

Check both parts for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the hose and wand resolved the problem?

Which part of the hose has split?

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

€29.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

€29.99

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Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

€29.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

€29.99

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Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

€29.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

€29.99

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Changeover valve checks

Remove the bin and cyclone from the machine.

Remove the wand and hose from the machine.

Check the change over valve for blockages and remove as necessary.

Re-assemble and test the machine

Has clearing the changeover valve resolved the problem?

Please follow the steps in the video.

Has washing the filters resolved the problem?

Test wand

Recline the machine and turn the machine on.

Is there suction from the wand when reclined?

Changeover valve checks

Remove the bin and cyclone from the machine.

Remove the wand from the machine.

Remove hose from machine.

Check the change over valve for blockages and remove as necessary.

Re-assemble and test the machine.

Has checking the changeover valve resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Accessing the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's front.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Open the soleplate by undowing the two red release catches.

Clear the brushbar

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet for blockages and remove as necessary.

Check the cleanerhead opening on the machine and remove blockages as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Does the brushbar spin after clearing the head?

New part is required

This issue could be resolved by either ordering a replacement brushbar motor housing service assembly or cleaner head.

To determine the correct part needed please follow next step.

(The brushbar motor housing service assembly is the cleaner head without the brushbar and soleplate.)

Are you able to remove the soleplate and brushbar?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

€89.99

Cleaner head

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

€89.99

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Has this resolved the performance issues?

Check the bin and cyclone

Press the bin release button & lift the bin off the machine.

Empty the bin by pressing the release button again to open the bin base.

With the base open, press the grey button on the side of the cyclone to remove the clear plastic bin from the opaque cyclone.

Check the inlet on the cyclone for blockages and remove as necessary.

Remove any fibres or debris from the shroud using a soft brush or lint-free cloth.

Check the duct on the machine that connected to the cyclone for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the bin, cyclone and duct resolved the problem?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Has resetting the brushbar resolved the problem?

Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undowing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the brushbar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Any order or repair as a result of water damage is not covered by the guarantee.

Unusual smell

This indicates that moisture has got into the machine.

WARNING: Do not use the vacuum to pick up carpet shampoo or any liquids.

The clear bin and filters may be washed but must be completely dry before being refit to the machine.

The cyclone should never be washed (it may only be wiped with a dry cloth or brush).

Please select the appropriate option

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Does the brushbar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris caught in the wheels or any damage/wheels missing.

Is there any damage to the soleplate?

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Move slider on cleanerhead

Move the slider on the cleanerhead from max to min and retest the machine.

Has checking the slider resolved the issue?

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Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Resetting the brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Has resetting the brushbar resolved the problem?

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

€89.99

Cleaner head

Cleaner head

Part no. 966441-01

Replacement cleaner head for your Dyson vacuum cleaner.

€89.99

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Apologies. We can't help you online.

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The switch does not light up.

Test switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

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Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the centre of the ball shell?

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How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Please select the appropriate option

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The brushbar will spin when the machine is reclined and stop when it is returned to the upright position or the grey brushbar button is pressed.

Replacement part required

If the brushbar is not working correctly, the issue could be resolved by ordering a replacement brushbar motor housing service assembly or cleaner head.

(The brushbar motor housing service assembly is the cleaner head without the brushbar and soleplate.)

Repair required

This issue could be resolved by booking a repair.

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But our Customer Support Team will be able to solve your problem.

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Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Has freeing the rod resolved the problem?

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

Can the base be opened manually?

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 966442-01

Replacement cyclone for your Dyson vacuum cleaner.

€54.99

Cyclone

Cyclone

Part no. 966442-01

Replacement cyclone for your Dyson vacuum cleaner.

€54.99

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Check the cleaner head

With the machine unplugged, remove the cleanerhead.

Lay the machine on it's back.

Locate the red clip underneath the cleanerhead.

Slide the clip towards the ball and firmly pull the cleanerhead off.

Clear the brushbar

Open the soleplate by undowing the two red release catches.

Using scissors, carefuly cut away any hairs and fibres from the brushbar.

Check the cleanerhead inlet and the corresponding opening on the machine for blockages and remove as necessary.

Check the internal hose

Undo the purple filter cap in the centre of the ball shell.

Remove the ball shell to gain better access to the internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Re-assemble and test the machine.

Has clearing the head and internal hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Apologies. We can’t help you online.

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Where did the sparks originate from?

Replacement part required

This issue could be resolved by ordering a replacement brushbar motor housing service assembly or cleaner head.

(The brushbar motor housing service assembly is the cleaner head without the brushbar and soleplate.)

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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What problem are you having with the reclining mechanism?

Check the ducts

With the machine unplugged, remove the wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the cleaner head by pressing the red release catch.

Check the lower duct (where the cleaner head fit on machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two haves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Please select the next step

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the opening where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Re-assemble and test the machine.

Has checking the ducts resolved the problem?

Check the ducts

With the machine unplugged, remove the wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the cleaner head by pressing the red release catch.

Check the lower duct (where the cleaner head fit on machine) for blockages and remove as necessary.

Turn the machine over and unclip the internal hose from between the two haves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Please select the next step

Check the changeover valve.

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Check the duct where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Re-assemble and test the machine.

The vacuum needs to be pushed slightly beyond vertical for the stabilisers to click into the correct position.

Has checking the ducts resolved the problem?

Please call us to resolve this problem.

It looks like the Soleplate isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Soleplate

Part no. 966473-01

Replacement soleplate for your Dyson vacuum cleaner.

€24.99

Soleplate

Part no. 966473-01

Replacement soleplate for your Dyson vacuum cleaner.

€24.99

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Please call us to resolve this problem.

It looks like the Brushbar isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Brushbar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

€29.99

Brushbar

Part no. 966471-01

Replacement brush bar for your Dyson vacuum cleaner.

€29.99

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Press red release button

The wand and handle can be released back into the machine by pressing the red release button near the On/Off button at the same time as the red button on the hose cuff.

Once the wand is un-jammed, there is no need to use the hose cuff button when lowering the wand.

Has using both buttons resolved the problem?

Can the wand be removed from the machine?

Press the handle release button

With the wand removed, locate the black release button in the groove where the wand was sitting.

This is approximately level with the On/Off switch, but on the opposite side of the machine.

Press the button while pushing the handle down.

Has the release button freed the handle?

Raise handle

The handle needs to be pulled up before the wand (with the red top) can be clipped on.

Please ensure the handle is pulled up and locked into place before trying to fit the wand on again.

Has raising the handle resolved the problem?

Are any parts of the wand, hose, handle or main duct damaged?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the cable wind

The handle is made from a new mix of materials that ensure the DC50's weight is kept to a minumum without compromising it's durability.

These materials are designed to flex slightly to absorb the stresses caused while the machine is use and is perfectly normal.

The handle may wobble slightly if the top cable wind has lifted up with the wand handle. Please push the top of the cable winder down so that it is level with the on off switch.

Has lowering the cable winder resolved the problem?

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