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DC19T2 Mail Order Exclusive™

Let's get your machine working.

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For GB&I markets only - Dyson machines are built to last. However, since October 2018 we are unfortunately no longer able to supply spare parts, carry out services or repairs for DC20, DC21, DC22, DC23, DC23T2 and DC27 machines.

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).

Alternatively, you may find it on the Main body behind the clear bin.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 01-475-7109

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Please select the appropriate option

How to clean the bin and cyclone

Remove the bin and cyclone by pressing the release catch.

Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .

Using a dry cloth wipe the shroud.

WARNING: Do not wash the cyclone.

Is there anything else we can help you with?

How to empty the bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.

Empty the contents of the bin into a plastic bin bag or dustbin.

Is there anything else we can help you with?

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

How to wash the filter

Remove the cyclone and bin from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.

Is there anything else we can help you with?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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When did the machine last have power?

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Remove the filter and test the suction

Remove the cyclone and bin from the Main body of the machine and remove the filter.

Replace the bin, turn the machine on and test the suction from the hose inlet.

Is the suction at the inlet strong or weak?

Wash the filter

With the bin removed, open the filter housing catch.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

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How to wash the filter assembly

Remove the cyclone and bin assembly from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 24 hours.

Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

Reassemble the machine

Has washing the filter resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Separate the cyclone from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool

Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

How to wash the filter assembly

Remove the cyclone and bin from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Leave to dry in a warm place for 24 hours. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

Reassemble the machine

Has washing the filter resolved the problem?

Checking the hose, Wand and extension tube

Remove the hose from the Wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Rebuild the machine and test the suction from the extension tube.

Has checking the machine for blockages resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the main body of the machine.

Seperate the cyclone assembly from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

Checking the machine for blockages

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the wand handle from the extension tube and check the extension tube for blockages.

Has checking the machine for blockages resolved the issue?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Has checking the Turbine head resolved the problem?

Is the Brush bar spinning?

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But our Customer Support Team will be able to solve your problem.

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Checking the floor tool

To use the floor tool on carpet the brushes must be in the up position.

To use the floor tool on hard flooring, the brushes must be in the down position.

Check both openings for blockages and remove as necessary.

MAX mode:

The ‘suction control’ has 2 settings: ‘Powerful Suction’ shown by the dot, and ‘Maximum Suction’ shown by the word MAX.

When the ‘maximum suction’ setting is enabled, an additional flexible rubber seal underneath the floor tool is lowered, sealing any gaps in the soleplate and creating a seal to the floor.

Reassemble and test machine.

Has checking the floor tool resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Has checking the floor tool resolved the issue?

Checking the machine for blockages

Please follow the steps in the video.

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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How to wash the filter

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Checking the machine for blockages

Checking the floor tool openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Check the lower duct

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

You might need a replacement part.

It looks like the Dual-mode floor tool is not working. You can solve this by ordering a new one below.

Dual-mode floor tool

Part no. 916962-01

Replacement dual-mode floor tool for your Dyson vacuum cleaner.

€44.99

Dual-mode floor tool

Part no. 916962-01

Replacement dual-mode floor tool for your Dyson vacuum cleaner.

€44.99

Currently out of stock.

€44.99

Currently out of stock.

€44.99

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Check the Cleaner head

To use the floor tool on carpet the brushes must be in the up position.

To use the floor tool on hard flooring, the brushes must be in the down position

Has this resolved the problem?

Wash the filter

Has washing the filter resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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2/5 Average

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Clean the bin and cyclone

Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.

Using a dry cloth or combination tool clean the shroud.

Clean the clear bin with cold water only.

WARNING: Do not use any detergents or polishes on the bin.

Has cleaning the shroud and clear bin resolved the problem?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.

Please select an appropriate option

Checking the hose, wand and extension tube

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the wand handle from the extension tube and check the extension tube for blockages.

Check the suction from the hose inlet.

Is the suction strong or weak?

Removing the filter

With the bin removed, pull the filter out from the top of the cyclone assembly.

Replace the bin and check the suction from the hose inlet inlet.

Is the suction at the inlet strong or weak?

Checking the suction from the exhaust

Remove the cyclone from the machine.

Place your hand over the exhaust located on the Main body of the machine.

Is the suction from the exhaust strong or weak?

Checking the seals

Remove the cyclone and bin from the machine and check the exhaust.

Open the bin base and check that the bin base seal is intact

Has checking the seals resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the Main body of the machine.

Remove the cyclone from the machine and check the seal on the main body of the machine.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Checking the turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

Replace the two Brush bars and refit the 2 soleplate fasteners.

Has checking the turbine head resolved the issue?

Check hose inlet

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Checking the hose, wand and extension tube

Remove the hose from the Wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the Wand handle from the extension tube and check the extension tube for blockages.

Rebuild the machine and test the suction from the extension tube.

Has checking for blockages resolved the problem?

Mini flat out tool difficult to push

Check the red tabs on the underneath of the Mini flat out tool.

Slide both of the tabs into the open position.

Has checking the tool(s) resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the issue?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Test the suction from the extension tube

A rattling noise can indicate that there is something stuck in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction from the end of the extension strong or weak?

Checking the floor tool

To use the floor tool on carpet, the brushes must be in the upright position.

To use the floor tool on hard flooring, the brushes must be in the down position

Has checking the floor tool settings resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Which area is causing the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Check the floor tool wheels

Remove the floor tool.

Clear the wheels and castors of any hair or fibres.

Check that the wheels turn freely and are free from damage.

Has checking the floor tool resolved the issue?

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But our Customer Support Team will be able to solve your problem.

Call us on 01-475-7109

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Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than usual?

Check hose, wand handle and extension tube

Ensure that the extension tube is fully extended.

Unclip the hose from the hose inlet.

Separate the Wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has this resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the machine.

Is the Brush bar spinning?

Has this resolved the problem?

Check duct, bin and cyclone

Turn off power and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

Wash the filter

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the filter.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave the filter in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Has washing the filter resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check duct, bin and cyclone

Turn power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged select 'part broken'.

Re-assemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Test the contact head on the machine.

Has this resolved the problem?

Check duct, bin and cyclone

Turn power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhuast pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Check hose, wand handle and extension tube

Ensure that the extension tube is fully extended.

Unclip the hose from the hose inlet.

Separate the wand handle from the hose and extension tube.

Check inside the wand handle and along the length of the hose and extension tube for blockages and remove if necessary.

Has checking the hose, wand handle and extension tube resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove if necessary.

Test the contact head on the machine.

Has checking the floor tool resolved the problem?

Check the turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Remove the soleplate and brushbars from the turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Check the underside of the turbine head and the outside surface of the plunger for fluff and debris and remove if necessary. The plunger must be in the 'out' position for the brush bar to spin.

When replacing the brushbars please ensure that both the arrows on the brushbars are pointing in the same direction towards the wheels on the turbine head.

Re-build and test the turbine head on the machine.

Is the Brush bar spinning?

Has checking the floor tool resolved the problem?

Continue with checks

The brush bar should spin if the suction is strong, so please continue with the performance checks.

Please select the appropriate option

Wash the filter

Turn off power and unplug the machine.

Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.

Open the filter housing and remove the filter as shown.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Replace the filter as shown.

The filter should be washed at least once every 3-6 months.

Has washing the filter resolved the problem?