DC11 Allergy™

Let's get your machine working.

Cleaning the bin and cyclone

Remove the clear bins from the machine by pressing the bin release catch.

Push the button to release dust directly into a dustbin or bag.

Separate the clear bin from the cyclone by pressing the catch located on the front of the cyclone .

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Clean the bin with cold water only.

WARNING: do not use any detergents or polishes on the bin.

Ensure the bin is completely dry before reassembling the machine.

Replace the cyclone and bin firmly.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Wash the filter

Please follow the steps in the video to wash the filter.

Wash the filter

Press the release catch to remove the cyclone assembly from the machine.

Lift the filter out of the machine.

Separate the filter from the filter case and shake the case over a bin.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter case in cold water only and tap it dry to remove excess water.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave both parts of the filter to dry in a warm place for 12-24 hours or until completely dry. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Refit the filter ensuring it is completely dry. The filter should be washed at least once every 3-6 months.

Checking the suction

Remove the floor tool from the machine and place your hand over the extension tube.

Check the hose suction

Remove the hose from the Wand handle by pressing the 2 retaining clips.

Turn the machine on and test the suction from the end of the hose.

Checking the extension wand for blockages

With the extension Wand removed, drop a coin through the Wand to see if it comes out of the other side.

If the coin does not appear this will indicate that the wand assembly is blocked.

Checking the machine for blockages

Remove the hose from the Wand handle by pressing the 2 retaining clips. Also remove the hose from the machine by pressing the release catch.

Check there are no blockages in the hose assembly.

Remove the bin and check that the duct inlets are free of blockages.

Floor tool issue

This will indicate an issue with the floor tool.

Checking the Hard floor tool for blockages

Remove the hard floor tool from the machine.

Inspect the inlet to ensure there is not a blockage.

Check the hose suction

Remove the hose from the Wand handle by pressing the 2 retaining clips.

Turn the machine on and test the suction from the end of the hose.

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside of the plunger for any debris or blockages.

Rebuild and test the machine.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Remove the floor tool

Remove the floor tool from the machine and turn the machine on.

Removing a blockage from the Turbine head

Remove the floor tool from the machine.

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside of the plunger for any debris or blockages.

Rebuild and test the machine.

Remove the floor tool

Remove the floor tool from the machine and turn the machine on.

Checking the suction

The rattling noise may be cause by a blockage in the machine, therefore the following blockage checks should be carried out.

Remove the floor tool from the machine and place your hand over the extension tube.

Check the Turbine head

Remove the floor tool from the machine.

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside of the plunger for any debris or blockages.

Rebuild and test the machine.

Checking the wheels and Turbine head

Unplug the machine and check the main wheels are free of any debris and hair.

Check that the Turbine head wheels are free of any debris.

Checking the suction

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the floor tool from the machine and place your hand over the extension tube.

Dusty smell

A hot dusty smell could indicate that there is a blockage in the machine or a dirty filter. We would advise to check the machine and wash the filter assembly.

Checking the suction

Remove the floor tool from the machine and place your hand over the extension tube.

Clean the bin and cyclone

Remove the clear bins from the machine by pressing the bin release catch.

Push the button to release dust directly into a dustbin or bag.

Separate the clear bin from the cyclone by pressing the catch located on the front of the cyclone .

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Clean the bin with cold water only.

WARNING: do not use any detergents or polishes on the bin.

Ensure the bin is completely dry before reassembling the machine.

Replace the cyclone and bin firmly.

Washing the filter

Please follow the steps in the video to wash the filter.

Washing the filter

Press the release catch to remove the cyclone assembly from the machine.

Lift the filter out of the machine.

Separate the filter from the filter case and shake the case over a bin.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter case in cold water only and tap it dry to remove excess water.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave both parts of the filter to dry in a warm place for 12-24 hours or until completely dry. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Refit the filter ensuring it is completely dry. The filter should be washed at least once every 3-6 months.

Checking the suction

Remove the floor tool from the machine and place your hand over the extension tube.

Checking the Turbine head plunger

Located to the side of the Turbine head, there is a small plunger. As the Brush bar is air driven, the plunger will need to be pulled out to allow the air through. To stop the Brush bar spinning, press the plunger in.

Removing a blockage from the Turbine head

Remove the floor tool from the machine.

Checking the Turbine head for blockages

Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.

Remove the Brush bars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Check the outside of the plunger for any debris or blockages.

Rebuild and test the machine.

Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Using the cable

Switch off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

How to assemble your Dyson machine

Click the Turbine head into the extension tube. Extend the Wand by pressing the yellow clip on the handle.

Connect the hose assembly to the Main body of the machine and the wand handle.

Attach the tools to the rear of the machine.

The extension hose can be stored on the machine, by securing the extension on to the front of the cyclone and bin.

Storing the accessories on the machine

The three accessory tools can be stored neatly on the rear of the machine.

User guide

Please see the attached user guide for your machine.

Attaching the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.

Alternatively, remove the extension tube and wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

How to use the Turbine head

Located to the side of the Turbine head, there is a small plunger. As the Brush bar is air driven, the plunger will need to be pulled out to allow the air through. To stop the Brush bar spinning, press the plunger in.

Emptying the bin

Remove the clear bins from the machine by pressing the bin release catch.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Wash the filter

Please follow the steps in the video to wash the filter.

Wash the filter

Press the release catch to remove the cyclone assembly from the machine.

Lift the filter out of the machine.

Separate the filter from the filter case and shake the case over a bin.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the filter case in cold water only and tap it dry to remove excess water.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave both parts of the filter to dry in a warm place for 12-24 hours or until completely dry. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Refit the filter ensuring it is completely dry. The filter should be washed at least once every 3-6 months.