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DC03 Clear™

Let's get your machine working.

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Please select the appropriate option

Cleaning the bin and cyclone

Remove the clear bin by pressing the release catch on the handle of the cyclone top.

Separate the clear bin from the cyclone top by pressing the bin catch.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

WARNING: Do not use any liquids on the cyclone or shroud.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

Shake or tap firmly to remove all dust from inside the clear bin.

Wash the clear bin with cold water.

WARNING: Do not use any detergents or cleaning chemicals on any part of the machine.

Is there anything else we can help with?

Please select the appropriate option

Switch off and unplug the machine.

Check the Cleaner head window

Using a coin, undo the fasteners as shown to remove the cleaner head window.

Check inside the opening for blockages and remove as necessary.

Has clearing the window resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the hose cassette

Remove the Wand handle from the hose by pressing the Wand release button on the hose cuff and inspect for blockages.

Pull back the blockage removal cassette catch and remove the cassette from the machine.

Inspect the cassette and hose for any blockages and remove if necessary.

To replace the cassette, position it at 45° and click the cassette catch back into place on the machine.

Has clearing the cassette resolved the problem?

Check the cyclone

Remove the cyclone and clear bin from the machine.

Check the openings on the cyclone top and machine for blockages and remove as necessary.

Has clearing the cyclone resolved the problem?

Clear the Brush bar

Lay the machine flat on the floor and turn it over so that the base can be viewed.

Use a coin to remove the three soleplate fasteners.

Check the brush housing for blockages and ensure the Brush bar is rotating freely by hand.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off any bristles on the Brush bar.

Replace the soleplate and rebuild the machine.

Has clearing the Brush bar resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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Turn off and unplug the machine

Check the Cleaner head

Using a coin, undo the fasteners as shown to remove the cleaner head window.

Check inside the opening for blockages and remove as necessary.

Has clearing the opening resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If you wish to check the machine when the power has returned, wait for a minimum of 2 hours.

Please select the appropriate option

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filters resolved the problem?

Turn off and unplug the machine

Check the Cleaner head

Using a coin, undo the fasteners as shown to remove the cleaner head window.

Check inside the opening for blockages and remove as necessary.

Has clearing the opening resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

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The switch does not light up.

Test the switch

Press the rear of the switch to make sure it stays in the on position.

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

Please follow the steps in the video to wash the filter.

Has this resolved the problem?

Please select the appropriate option

Clear the Brush bar

Lay the machine flat on the floor and turn it over so that the base can be viewed.

Use a coin to remove the three soleplate fasteners.

Check the brush housing for blockages and ensure the Brush bar is rotating freely by hand.

Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off any bristles on the Brush bar.

Replace the soleplate and rebuild the machine.

Has checking the Brush bar resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 01-475-7109

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to operate the brush control

  1. Brush off.
    • The Brush bar will not spin so the machine can be used on delicate rugs and floors.
  2. Brush automatic.
    • The Brush bar will spin when the machine is reclined but not while it is standing upright.
  3. Brush on.
    • The Brush bar is currently spinning.

Select the appropriate option on the brush controls.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels.

Is there anything else we can help with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help with?

Attaching the Wand

The Wand handle can be reversed to reach awkward areas more easily and with a better grip.

Remove the Wand from the hose by pressing the Wand release button on the hose cuff.

Attach the adaptor tool to the hose, reverse the Wand and push into the end of the adaptor tool.

Fit one of the tools on to the end of the wand using a twisting action to ensure that the tool is fitted correctly.

Is there anything else we can help with?

Turn off and unplug the machine

Empty the bin

Remove the clear bin by pressing the release catch on the handle of the cyclone top.

Separate the clear bin from the cyclone top by pressing the bin catch.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

WARNING: Do not use any liquids on the cyclone or shroud.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

Shake or tap firmly to remove all dust from inside the clear bin.

Wash the clear bin with cold water.

WARNING: Do not use any detergents or cleaning chemicals on any part of the machine.

Ensure that the bin is dry before reassembling the machine.

Is there anything else we can help with?

Wash the filter

Please follow the steps in the video to wash the filter.

Is there anything else we can help with?