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Pull back the release catch under carrying handle.
Remove Hose by pressing yellow catch either side and pull away from inlet.
Raise top of carrying handle.
Lift the bin out of the machine.
Remove cyclone top (lid) from the clear bin.
Ensure the inner bin seal is not missing or damaged.
Check the cyclone inlet and openings for any blockages and remove as necessary.
Check the carrying handle and hose inlet for blockages and remove as necessary.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
A whistle suggests that air is escaping due to a missing seal or blockage.
Remove the floor tool from the extension tube.
Ensure that the extension tube is fully extended.
Turn the machine on and place your hand at the base of the extension tube.
Pull the floor tool away from the metal extension tube.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble and test machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Separate the extension tube from the floor tool.
Separate the hose, Wand handle and extension.
Check the Wand handle for blockages at both ends and remove as necessary.
Remove the hose by pressing the yellow buttons and pulling away from the Main body.
Check the extension tube and hose for blockages and remove as necessary.
Reassemble and test machine.
Pull back the release catch under carrying handle.
Remove Hose by pressing yellow catch either side and pull away from inlet.
Raise top of carrying handle.
Lift the bin out of the machine.
Remove cyclone top (lid) from the clear bin.
Ensure the inner bin seal is not missing or damaged.
Check the cyclone for blockages and remove as necessary.
Check the carrying handle and hose inlet for blockages and remove as necessary.
Reassemble and test the machine.
Please follow the steps in the video.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Press the release catch on the cyclone and raise the top of the machine.
Remove the washable long life filters from the machine.
WARNING: Wash the filter in cold water only. Do not use detergent. Do not wash in a dishwasher or washing machine.
Repeat the steps shown below until the water runs clear.
Leave the filter to dry in a warm place for 12 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Filters should be washed at least once every 3 months.
Remove the hose by pressing the yellow buttons and pulling away from the hose inlet.
Separate the hose, Wand handle and extension.
Check the Wand handle for blockages at both ends and remove as necessary.
Separate the extension tube from the floor tool.
Check the extension tube and hose for blockages and remove as necessary.
Reassemble and test the machine.
Remove the floor tool from the extension tube.
Ensure that the extension tube is fully extended.
Turn the machine on and place your hand at the base of the extension tube.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please follow the steps in the video.
Press the release catch on the cyclone and raise the top of the machine.
Remove the washable long life filters from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Repeat the steps shown below until the water runs clear.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Filters should be washed at least once every 3 months.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team via live chat.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.
This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.
Remember to turn the power off and unplug the machine before you check the filters, and look for blockages prior to restarting the machine.
Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.
Remove the floor tool from the extension tube.
Ensure that the extension tube is fully extended.
Turn the machine on and place your hand at the base of the extension tube.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
Pull back the release catch under carrying handle.
Raise top of carrying handle.
Remove Hose by pressing yellow catch either side and pull away from inlet.
Lift the bin out of machine.
Remove cyclone top (lid) from the clear bin.
Empty the bin of all dust and debris
Clean the cyclone shroud holes using the brush tool.
Ensure the inner bin seal is not missing or damaged.
Check the cyclone for blockages and remove as necessary.
Press the release catch on the cyclone and raise the top of the machine.
Remove the washable long life filters from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Repeat the steps shown below until the water runs clear.
Leave the filter to dry in a warm place for 12 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Filters should be washed at least once every 3 months and replaced once a year.
We need a little more information to help us solve your issue.
Please contact our customer service team via live chat.
If the machine is spitting out dust, there may be a blockage.
This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.
The serial number can be found on the rating plate, underneath the machine, between the two wheels.
Press the yellow release catch to open the storage cover.
Please note that the tools may feel warm when the machine has been running, this is completely normal.
Fit the floor tool by pushing firmly into the end of the Wand.
For carpets adjust the control forward.
To use on hard floors, move the control back.
Attach the hose to the hose inlet on the front of the machine.
Clip the hose to the rear of the handle.
Clip the handle to the Wand.
Press the release catch on the wand to extend, ensuring it 'clicks' into place.
Attach the floor tool to the extension tube.
Pull back the release catch under carrying handle.
Remove Hose by pressing yellow catch either side and pull away from inlet.
Raise top of carrying handle.
Lift the bin out of the machine.
Remove cyclone top (lid) from the clear bin.
Ensure the inner bin seal is not missing or damaged.
Check the cyclone for blockages and remove as necessary.
Check the carrying handle and hose inlet for blockages and remove as necessary.
