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How to get the best out of your Dyson machine

Maintaining your machine

Still from video

Replacing the Luminaire for an up-light or down-light

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Start troubleshooting

Frequently asked questions

What is the best way to clean this type of lighting?

Use a microfibre cloth, or solvent- and moisture-free compressed air canister, to clean the appliance. Always ensure the appliance is turned off before any cleaning. 

Can I use this type of lighting outside?

No. The appliance is designed for dry, indoor locations only. 

Operating environment range 0°C (32°F) to 40°C (104°F) and 10-95% RH non-condensing.

Is this type of lighting compatible with a wide variety of dimmer switches?

No. This appliance is only compatible with DALI-compliant dimmer products.