Activate your guarantee
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Fully charge before first use
It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.
How to use your machine
Understanding the three cleaning modes
The optimum balance of power and run time. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.
Up to five minutes of run time. Designed for intensive cleaning on ground-in dirt.
Maximum run time for longer cleans all around your home.
Choosing the right tool for the task
High Torque cleaner head
Automatically adapts to different floor types when your machine is in Auto mode.
Soft roller cleaner head
Engineered for hard floors. Sucks up fine dust and large debris simultaneously.
Mini motorised tool
The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.
Tackles dust and allergens in hard-to-reach places, such as gaps and corners.
Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.
Soft dusting brush
Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.
Washing the filter
There's a new way to wash the filter. See how to do it quickly and easily.
Washing the Soft roller cleaner head
You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.
Emptying the bin
The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it.
Regularly wash the filter
It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Setting up your charging dock
You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.
Frequently asked questions
Can I leave my vacuum on charge?
The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.
Should I fully charge my vacuum after every use?
We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.
Does the screen use up the battery?
The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.
Does this machine connect to the Dyson Link app?
Your machine works independently and doesn't connect to the Dyson Link app.
How often should I clean the filter?
The screen on your machine will remind you when it's time to clean the filter. This will usually be around once a month, but may be more frequent if you use your machine heavily.
Why isn't my Dyson V11™ vacuum adapting to different floors?
Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.
What's the difference between Auto mode and Med mode?
Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.
How do I change the screen’s language?
Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.
What's the switch on the cleaner head for?
You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Phone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.