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Support for your Dyson V11™ cordless stick vacuum Dyson V11 Animal (Purple/Nickel)

Activate your guarantee

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Video about how to assemble and use your Dyson V11™ vacuum

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Please see our Accessibility Statement for more information.

Woman placing Dyson V11™ vacuum into wall charging dock

Fully charge before first use

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

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Please see our Accessibility Statement for more information.

How to use your machine

Understanding the three cleaning modes

Direct drive cleaner head on carpet

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Please see our Accessibility Statement for more information.

Med mode

The optimum balance of power and run time.

Stubborn dirt brush tool cleaning carpet

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Please see our Accessibility Statement for more information.

Boost mode

Up to five minutes of run time. Designed for intensive cleaning on ground-in dirt.

Direct drive cleaner head picking up debris from wooden floor

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Please see our Accessibility Statement for more information.

Eco mode

Maximum run time for longer cleans all around your home.

Choosing the right tool for the task

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Direct drive cleaner head

Pushes stiff nylon bristles into carpets to capture ground-in dirt.

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Please see our Accessibility Statement for more information.

Mini motorised tool

The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car. 

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Please see our Accessibility Statement for more information.

Crevice tool

Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

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Combination tool

Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt. 

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Soft dusting brush

Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Maintaining your machine

Video about how to maintain your Dyson V11™ vacuum

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Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Washing the filter

There's a new way to wash the filter. See how to do it quickly and easily.

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Emptying the bin

The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it. 

Useful tips

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Please see our Accessibility Statement for more information.

Regularly wash the filter

It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this. 

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Please see our Accessibility Statement for more information.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

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Please see our Accessibility Statement for more information.

Setting up your charging dock

You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Frequently asked questions

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours. 

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity. 

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time. 

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app. 

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean the filter. This will usually be around once a month, but may be more frequent if you use your machine heavily.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.

Tools to tackle more

Quick-release extension hose

Part No. 967490-01

Combines with other Dyson tools to provide a longer reach

Out of stock.

€30.75

Learn more

Quick-release mattress tool

Part No. 967763-01

Removes dust and dirt from upholstery and the floor

€30.75

Learn more

Floor Dok™

Part No. 969944-04

The Dyson V11 vacuum drops into the dock, so it's easy to put away and ready to grab and go. It neatly stores one tool so that it's always there when you need it.

€99.00

Learn more