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How to get the best out of your Dyson machine Dyson Light Ball2 Animal vacuum

Using your machine

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Machine is hard to push

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Maintaining your machine

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Washing the filters

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Resetting the Brush bar

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Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Checking for blockages – cleaner head and base
Follow our step-by-step guide to check for blockages.

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Please see our Accessibility Statement for more information.

Checking for blockages – wand and hose
Follow our step-by-step guide to check for blockages.

Useful tips

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Please see our Accessibility Statement for more information.

Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.

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Please see our Accessibility Statement for more information.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

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Please see our Accessibility Statement for more information.

Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

User guide

Check your user guide online or download a copy.

PDF 4.10 MB

The Dyson guarantee

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 7 days a week.

Phone and live chat. The right advice for your machine, from real Dyson people. 

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Please see our Accessibility Statement for more information.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Start troubleshooting

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Please see our Accessibility Statement for more information.

Frequently asked questions

How often does the filter on this machine need washing?

It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Talking to us is easy

The Dyson customer service team are ready to help you. The full team is available on live chat or email. You’ll find the live chat button on the right-hand side of the page. You can call us