Live Support Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

How to get the best out of your Dyson machine Dyson Cinetic Big Ball Animal 2+

Getting started

 Still from video

Setting up your machine

Using your machine

 Still from video

Emptying the clear bin

 Still from video

Using the tools

Maintaining your machine

Still from video

Checking for blockages

Useful tips

Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Reach up high
Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.

Safely store tools
Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

Tools to tackle more

Quick-release Combination tool

Part No. 967368-01

Two tools in one, for versatile cleaning around the home.

To order this item, please call us on 01-475-7109.

Learn more

Quick-release Stair tool

Part No. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

To order this item, please call us on 01-475-7109.

Learn more

Quick-release Tangle-free Turbine tool

Part No. 967437-01

Counter-rotating brush heads remove hair from carpets and upholstery, with no brush bar for it to wrap around. Ideal for pet owners.

To order this item, please call us on 01-475-7109.

Learn more


Solve a problem

Our step-by-step tool helps you get your machine working again.

Frequently asked questions

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.