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How to get the best out of your Dyson machine

Getting started

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Setting up your machine

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Using your machine

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Emptying the bin

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Maintaining your machine

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Washing the filters

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Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.ie or contact 01-475-7109 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Washing the Soft roller
Learn how to wash the Soft roller head supplied with your Dyson vacuum.

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Checking for blockages - fluffy head
Follow our step-by-step guide to check for blockages.

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Please see our Accessibility Statement for more information.

Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.

Useful tips

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Please see our Accessibility Statement for more information.

Two power modes
Toggle between Powerful mode – for longer suction – and MAX mode, for stronger suction. Just hold down the trigger and slide the control back and forth. 

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Please see our Accessibility Statement for more information.

Switch accessories quickly
The Quick-Release tools click into place, and release in moments by simply depressing the release switch.

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Please see our Accessibility Statement for more information.

Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

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Please see our Accessibility Statement for more information.

Secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.

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Please see our Accessibility Statement for more information.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

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Please see our Accessibility Statement for more information.

Clean awkward spaces
Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.

The Dyson guarantee

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'How to' videos

To help you get the most from your machine. Quick and easy.

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Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Expert advice. 7 days a week.

Phone and live chat. The right advice for your machine, from real Dyson people. 

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Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period. 

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast. 

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

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Frequently asked questions

How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.