Maintaining your machine
The floor tool shown may vary from the product selected but the process remains the same.
Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 12 hours) before refitting.
Switch tools quickly
Just slide your chosen tool onto the inlet pipe until you hear a click.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Phone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.
Solve a problem
Our step-by-step tool helps you get your machine working again.
Frequently asked questions
How often do the filters on this machine need washing?
It is recommended that you clean both of the filters at least once every three months. Filter maintenance instructions can be found in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.