Delivery details

Please note that there are a small number of towns, usually in remote rural areas, to which we may not be able to deliver within the provided timescale. See the section on ‘Delivery exceptions’ for more details. Certain promotions may have differing delivery times – please see the terms and conditions for each promotion for more information. If you have any queries regarding your order, please contact orderenquiries@dyson.ie.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

If you've ordered items whose availability is showing as more than a week away, they will be dispatched by your selected method once available. We will email you to confirm once your order has been dispatched.

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order that you place, we'll notify you as soon as possible.

On rare occasions, some items may be delivered outside the published timed windows. If no-one is in when the courier calls, they will leave a card saying that they have tried to deliver your machine. You must then follow the instructions on the card. Dyson will not pay the cost of a redelivery. 

On acceptance of your order, we aim to deliver the product(s) according the following timings, subject to availability.


Upright, cylinder, cordless and handheld vacuum cleaners, fans and fan heaters

Delivery with DPD. The following prices apply for delivery across the Republic of Ireland. Orders placed before 1pm will be dispatched same day for next day delivery across Republic of Ireland (excluding Northern Ireland) subject to availability.

Standard next day any time Free

Accessories

Standard next day any time €3.00

Returns

You may cancel your order at any time up to 14 days after receiving the goods by notifying us either by:

  1. a. Phone 01-475-7109 or
    b. email askdyson@dyson.ie

  2. Dyson will then send a courier to collect the machine free of charge within 14 days of your notice of cancellation. You must return the goods with the original packaging and note that if you fail to package the goods adequately to avoid damage in transit, or fail to take reasonable care of the goods, we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to you using the same payment method you used. If goods need to be returned because of a defect then please contact Dyson for further information on 01-475-7109.

  3. If goods need to be returned because of a defect then please contact Dyson for further information on 01-475-7109

  4. If you have requested that we recycle your old vacuum cleaner, we are unable to return your machine once it has been collected for recycling.

How to place an accessory order

Dyson offers a range of genuine accessories and spares for your Dyson vacuum cleaner that are easy to order:

You can order via our website, using a credit/debit card or Paypal.

You can place an order by phone

Please speak to our Ask Dyson experts about the range of accessories that will complement your Dyson machine. To place an order or to find out more, call the Ask Dyson Helpline on 01-475-7109, 8am to 8pm Monday - Friday, and 8am to 6pm Saturday and Sunday. Phone orders under €25 placed with standard delivery will incur a €3.00 postage and handling charge.

You can order by post

Send a cheque or postal order (made payable to Dyson Ireland Ltd), to Dyson Ireland Ltd, Accessories, Tetbury Hill, Malmesbury, Wiltshire, SN16 ORP, UK.

All postal orders incur a €3.00 postage and handling charge.

Please ensure you include the following information:

1. Your cheque or postal order, with your name, address and the serial number of your machine written on the back
2. Full details of the parts you require

Delivery exceptions

There are a small number of towns, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale for next working day delivery. If you've requested this service and your order is going to a remote rural area, please allow extra time for the item to arrive.

Please note; the following delivery times will apply over the Christmas period.

Orders placed before 1pm on Thursday 22nd December will be eligible for free next day delivery. Orders placed after 1pm will be delivered on Thursday 29th December

Orders placed between Friday 30th December and Tuesday 3rd January will be delivered on Wednesday 4th January.